Transcript – August 11, 2016: Community Management with Rachel Happe

#lrnchat is an online chat over the social messaging service Twitter. It is held on Thursdays at 8:30-9:30pm ET/5:30-6:30pm PT. Participants are people interested in the topic of learning from one another and who want to discuss how to help other people learn in formal, informal, social and mobile ways. We aim to steer clear of topics that are more “training department” oriented and focus on how people learn, what they learn, and what we’re learning.  If you an idea for a topic that you would like to suggest for #lrnchat, please feel free to reach out to any of the Chat Hosts.

Prereading: “What Is Community?” https://t.co/DgNISLeZAP

This Week’s Questions

  • What is ‘community’? How does it differ from, say, another type of group?
  • What is the role of the community manager? What behaviors help or hinder a CM?
  • Why do communities – and community management matter so much, particularly in the context of learning?
  • How are organizations using communities to address goals?
  • What is the role of the community member? How do contributions of members help a community to thrive/grow?
8:29 PM lrnchat Welcome everyone to #lrnchat! How have you been?
8:29 PM rhappe @ryantracey @write2tg hello! #lrnchat
8:29 PM JeffMerrell Joining #lrnchat via phone tonight. Pardon any crazy autocorrect gaffs.
8:30 PM lrnchat Everyone please welcome guest Rachel Happe @rhappe to #lrnchat! Founder of The Community Roundtable @TheCR
8:30 PM kelly_smith01 RT @lrnchat: Welcome everyone to #lrnchat! How have you been?
8:30 PM Tracy_Parish RT @lrnchat: Everyone please welcome guest Rachel Happe @rhappe to #lrnchat! Founder of The Community Roundtable @TheCR
8:30 PM ryantracey @rhappe @ryantracey @write2tg G’day 🐨 #lrnchat
8:30 PM rhappe For all you following #cmgr #KM #FOW #FutureOfWork – join us for for a chat about learning, communities, KM, innovation – now! #lrnchat
8:30 PM write2tg Me too! RT @JeffMerrell Joining #lrnchat via phone tonight. Pardon any crazy autocorrect gaffs. #lrnchat
8:30 PM rhappe @JeffMerrell good luck – that may be…. fun 🙂 #lrnchat
8:30 PM JeffMerrell Welcome @rhappe ! #lrnchat
8:31 PM write2tg RT @lrnchat Everyone please welcome guest Rachel Happe @rhappe to #lrnchat! Founder of The Community Roundtable @TheCR #lrnchat
8:31 PM lrnchat Please introduce yourselves. Passions? Projects? What are you working on these days? #lrnchat
8:31 PM rhappe @JeffMerrell good evening – where are you dialing in from this evening? I’m on the (relatively) cool coast of Maine #lrnchat
8:31 PM andyhughes Types of Video Game Genres that Support Learning Programs https://t.co/wVZcQaBtzZ #elearning #lrnchat
8:31 PM DDINC Types of Video Game Genres that Support Learning Programs https://t.co/utBusi4cj1 #elearning #lrnchat
8:32 PM kelly_smith01 Kelly Smith freelancing etc. #lrnchat
8:32 PM JD_Dillon Howdy #lrnchat! JD in Orlando, FL. Learning geek, speaker, blogger, Office-viewer. Lots of product work lately. https://t.co/qUvCQo1aKI
8:32 PM dawnjmahoney @JaneBozarth reminded me it is #lrnchat time. Been a minute…supposed to be writing about phosphoric acid… Hi Y’ALL!
8:33 PM rhappe @lrnchat my passion is enabling potential. My belief is communities are best way to enable human potential w support AND challenge #lrnchat
8:33 PM MrMCimino RT @Catlin_Tucker: Fun DIY Furniture Project https://t.co/oZ3A0Mph2i #edchat #learning #lrnchat #ntchat https://t.co/8SVbc1U3T4
8:33 PM JeffMerrell @rhappe 7th floor balcony of my Evanston apartment…staycation time #lrnchat
8:33 PM ryantracey Ryan from Sydney, working on my tan. (Not really, I don’t tan.) #lrnchat
8:33 PM StyleLearn Alex Salas from Orlando, FL #elearning dev #lms for a living working on #augmentedreality #lrnchat https://t.co/k8oWo9q7nN
8:33 PM Tracy_Parish Hello #lrnchat, ID in healthcare. Newmarket, Ontario. Excited about Social Learning. Diving deeper in UX/UI.
8:33 PM rhappe @JeffMerrell nice – hope the weather is lovely there! #lrnchat
8:33 PM davidfcarr Author, Social Collaboration for Dummies. Journalist and consultant #lrnchat
8:33 PM write2tg Taruna Goel, passionate about learning and technology Currently working to standardize the home inspection trade in Vancouver, BC #lrnchat
8:34 PM chriscarlson Chris Carlson, an L&D consultant from Minneapolis. I’m interested in business, technology and how we learn.#lrnchat https://t.co/sVEOqcaCbK
8:34 PM rhappe @JaneBozarth Nice! #lrnchat
8:34 PM JellyBeanPwr New One Minute TEACHER Hacks- Quick Solutions For The Most Common Classroom Social & Emotional Issues #lrnchat https://t.co/1sYyHDtnNp
8:34 PM JMRConnect_PR RT @davidfcarr: Author, Social Collaboration for Dummies. Journalist and consultant #lrnchat
8:34 PM Tracy_Parish More than slightly addicted to a lovely pot of tea. #lrnchat #teagranny
8:34 PM DrJessupS Hi Stephanie an e-learning manager, learning how to use the social platform in our new LMS. #lrnchat
8:34 PM rhappe Love reading all these intros! #lrnchat
8:35 PM Tracy_Parish Wishing the clouds will blow over so I can watch the #PerseidMeteorShower live. #lrnchat
8:35 PM lrnchat Q0) We always begin with this: What did you learn today? If not today, then this week? #lrnchat
8:36 PM rhappe Q0) I learned that my 6-year-old knows about invisible dog fences. Came up with an idea to make a GPS location app to control them #lrnchat
8:36 PM urbie #lrnchat urbie, learning experience designer from arizona way.. my shtick? reimagined professional development one conversation at a time..
8:36 PM MMTingley Melissa Tingley, Learning Designer, Boston. Happy to make it back to #lrnchat
8:36 PM perrinia Perrin in Auckland bringing UX to learning and teaching #lrnchat
8:36 PM dawnjmahoney Near Madison, WI – Training, Team Development, Instructional Design are my gigs. #LrnChat
8:36 PM JD_Dillon A0) Learning more and more about our agile dev process + how I can best support our product #lrnchat https://t.co/Ql0n7twSlZ
8:36 PM ryantracey A0) I learned it’s OK to boo your opponents at the Olympics. Hmmm. #lrnchat
8:36 PM write2tg @Tracy_Parish it’s clear skies here in Vancouver. Best times they say are midnight to 4 am! #lrnchat
8:37 PM rhappe I also learned a bit more about the book publishing process – it’s own little ecosystem/corner of the world #lrnchat
8:37 PM chriscarlson A0) I am trying out live visual note taking this week while attending the #GLS16 conference. Having a ball! #lrnchat https://t.co/OifgeJBbPz
8:37 PM ryantracey @rhappe It’s a bubble! #lrnchat
8:37 PM JeffMerrell Diving into lean startup and metrics today. Learned abt traction as a measure #lrnchat
8:37 PM rhappe @chriscarlson I love, love, love visual note taking. One of my best speaker gifts ever! #lrnchat
8:38 PM dawnjmahoney A0) #LrnChat Spent time in a LinkedIn for biz professionals today/I have been doing it wrong. Oh well.
8:38 PM lrnchat Tonight let’s *try* to give @rhappe first crack at responding to Qs before we all set upon her like rabid learning wolves? #lrnchat -jb
8:38 PM theASIDEblog Looking forward to #lrnchat tonight with @rhappe
8:38 PM write2tg A0 Learned how the #community came together to design a flag and an anthem for refugee athletes in olympics! #lrnchat
8:38 PM MMTingley Q0) I learned that a proposal I worked on for a major initiative at work, got accepted. Now we’ve got to execute! #lrnchat
8:38 PM loriniles #lrnchat using data to decode learner body language. Busting myths on what we assume about learners, esp. millennials.
8:38 PM melamyra Hi #lrnchat I’m an elearning lecturer from Universiti Sains Malaysia in @EducationUSM
8:38 PM ryantracey @lrnchat @rhappe humph 😉 #lrnchat
8:38 PM JeffMerrell A0 Also learned my limits biking when it’s 92 out #lrnchat
8:38 PM Tracy_Parish I learned how brave one needs to be a tow truck driver standing at the side of a highway changing a tire. #superspeed #lrnchat
8:39 PM StyleLearn A0) Learned about web based video editing tools which allow collaboration among artists. Exciting stuff 🤓 #lrnchat
8:39 PM melamyra RT @plearnchat: A good read before our next #plearnchat! Continuum of Ownership:Developing Autonomy https://t.co/e0AxJVLYwJ #lrnchat https:…
8:39 PM rhappe @MMTingley w00t!! (as they say in technical circles)! #lrnchat
8:39 PM btopro #lrnchat A0) people still think the LMS is innovative and the learning style it produces is acceptable. This wont sustain edu space to 2020+
8:39 PM Tracy_Parish Would love to hear more about this if you’d share. #lrnchat https://t.co/YzvlJYW3tG
8:39 PM LnDDave Hey #lrnchat. David from NY, looking toward to tonight’s chat.
8:39 PM heikan2003 @MMTingley Congratulations!! #lrnchat
8:40 PM chriscarlson @JeffMerrell Yikes. 92? That doesn’t sound too fun. #lrnchat
8:40 PM massignmenthelp Benefits of Online learning
https://t.co/sBEBdm05sb
#lrnchat #delachat #G2Great #precalcchat #jerdchat
8:40 PM lrnchat Q1) What is ‘community’? How does it differ from, say, another type of group? #lrnchat
8:40 PM JeffMerrell @btopro Amen #lrnchat
8:40 PM sbruington Hello, #lrnchat. I’m learning how much I don’t know about determining LOE, specific to a major social learning project.
8:41 PM theASIDEblog Learned to relax and enjoy the last few weeks of summer before the new school year starts. #lrnchat
8:41 PM chriscarlson @sbruington Does LOE=length of engagement? #lrnchat
8:41 PM urbie #lrnchat A0 What’d I learn today? That it wasn’t too late to sign up for #EdCampCVESD.. https://t.co/6ihrTR2fYC
8:41 PM heikan2003 A0) I learned happiness to my hubby is no school drop off line. First day of girls driving themselves was a success. #lrnchat
8:41 PM rhappe Q1) Our definition: A community is a group w unique shared beliefs, behaviors & artifacts – unique & shared being operative words #lrnchat
8:41 PM JeffMerrell RT @lrnchat: Q1) What is ‘community’? How does it differ from, say, another type of group? #lrnchat
8:42 PM urbie RT @lrnchat: Q1) What is ‘community’? How does it differ from, say, another type of group? #lrnchat
8:42 PM sbruington “Community” is a collective of like-minded people who, by virtue of connecting, develop a group personality of sorts. #lrnchat
8:42 PM kelly_smith01 RT @lrnchat: Q1) What is ‘community’? How does it differ from, say, another type of group? #lrnchat
8:42 PM JeffMerrell RT @rhappe: Q1) Our definition: A community is a group w unique shared beliefs, behaviors & artifacts – unique & shared being operative wor…
8:42 PM rhappe Q1) to me a community has to look/feel/act differently than the network around it – it needs to be identifiable #lrnchat
8:42 PM loriniles Q0) #lrnchat I learned that I have a baby bunny living nearby! And I’m in the city of Toronto! https://t.co/MtR0vpdhJ6
8:42 PM ryantracey RT @rhappe: Q1) to me a community has to look/feel/act differently than the network around it – it needs to be identifiable #lrnchat
8:42 PM lrnchat RT @rhappe: Q1) Our definition: A community is a group w unique shared beliefs, behaviors & artifacts – unique & shared being operative wor…
8:42 PM lrnchat RT @rhappe: Q1) to me a community has to look/feel/act differently than the network around it – it needs to be identifiable #lrnchat
8:43 PM chriscarlson A1) A community is a group of people with something in common. #lrnchat https://t.co/OaNCF6MyUi
8:43 PM melamyra @fullfilth follow #lrnchat for community sharing session on elearn/online learning. Will be good for @INSTUN_NRE elearning development
8:43 PM write2tg A1 The essence of community for me is to have shared goals and values #lrnchat
8:43 PM rhappe RT @sbruington: “Community” is a collective of like-minded people who, by virtue of connecting, develop a group personality of sorts. #lrnc…
8:43 PM heikan2003 A1) A community gathers for a common purpose providing support to one another. #lrnchat
8:43 PM write2tg RT @rhappe: Q1) to me a community has to look/feel/act differently than the network around it – it needs to be identifiable #lrnchat
8:43 PM MMTingley Q1) Community to me implies familiarity and a degree of trust. #lrnchat
8:43 PM JD_Dillon RT @rhappe: Q1) Our definition: A community is a group w unique shared beliefs, behaviors & artifacts – unique & shared being operative wor…
8:44 PM rhappe @heikan2003 I like the addition of ‘support’ – it’s a key part of a healthy, functional community #lrnchat
8:44 PM JustStormy oooh #lrnchat!
8:44 PM JD_Dillon A1) You don’t “decide” to form a community. It naturally grows. #lrnchat
8:44 PM JeffMerrell A1) Shared practice, trust, artifacts. And routines to share. #lrnchat
8:44 PM urbie #lrnchat A1 Comm+unity.
8:44 PM write2tg A1 A community needs to be able to trust each other and solve problems together #lrnchat
8:44 PM kelly_smith01 Q1) Community is where members have something in common geography, profession, hobby etc. #lrnchat
8:44 PM lrnchat @rhappe say more about behaviors and artifacts, please? #lrnchat -jb
8:44 PM mdaimler RT @JD_Dillon: A1) You don’t “decide” to form a community. It naturally grows. #lrnchat
8:44 PM JustStormy RT @lrnchat: Q1) What is ‘community’? How does it differ from, say, another type of group? #lrnchat
8:45 PM rhappe I think of work groups as having 100% relation density, communities 30-70% and networks as lower (generally speaking) #lrnchat
8:45 PM sbruington I’ve seen people forced into a “community.” That’s the antithesis of the concept, in my opinion. #lrnchat
8:45 PM dawnjmahoney A1) #LrnChat Initial thought is Community suggests supporting ea other, shared purpose, celebrate wins, pull together in losses<– not sure
8:45 PM theASIDEblog Community for us is a team where we share ideas, interests, and goals even if they are not exactly the same. #lrnchat
8:45 PM JeffMerrell RT @rhappe: Q1) to me a community has to look/feel/act differently than the network around it – it needs to be identifiable #lrnchat
8:45 PM JustStormy @JaneBozarth It has been FOREVER!!!!! I feel like I’m HOME! #lrnchat
8:45 PM CaliforniaKara .@lrnchat this week I was reminded that it’s not always about home runs. Base hits are awesome–and should be celebrated! #lrnchat
8:45 PM rhappe @sbruington I agree – doesn’t function well when you do that. You can get people to come around… maybe… but hard #lrnchat
8:45 PM kelly_smith01 RT @rhappe: Q1) to me a community has to look/feel/act differently than the network around it – it needs to be identifiable #lrnchat
8:45 PM EMendlow RT @rhappe: I think of work groups as having 100% relation density, communities 30-70% and networks as lower (generally speaking) #lrnchat
8:45 PM loriniles Community is based on the word communal – shared collective #lrnchat
8:46 PM urbie #lrnchat A1 A community’s a gathering of people brought together by a common <insert noun here> for a period of time..
8:46 PM Tracy_Parish RT @loriniles: Community is based on the word communal – shared collective #lrnchat
8:46 PM JD_Dillon A1) You aren’t required to take extra action to be part of a community. You are a member just because you are. #lrnchat
8:46 PM JeffMerrell RT @rhappe: I think of work groups as having 100% relation density, communities 30-70% and networks as lower (generally speaking) #lrnchat
8:46 PM lrnchat RT @rhappe: I think of work groups as having 100% relation density, communities 30-70% and networks as lower (generally speaking) #lrnchat
8:46 PM StyleLearn A1) A “state of commonality” Communities have culture and a common purpose. Groups are individuals sharing #lrnchat https://t.co/FPoi5LwprM
8:46 PM JustStormy a1) community is fighting for the people and ideas you believe in and what you call home #lrnchat
8:46 PM rhappe RT @StyleLearn: A1) A “state of commonality” Communities have culture and a common purpose. Groups are individuals sharing #lrnchat https:…
8:46 PM Tracy_Parish I like the word collective.- of course resistance is also futile 😉 #lrnchat https://t.co/41s5o7g2NI
8:46 PM Quinnovator Missing #lrnchat, going to see @davegray speak on latest: Liminal Thinking.
8:47 PM write2tg . @rhappe was wondering if all communities are born naturally or can they be created by design? Perhaps be nurtured? #lrnchat
8:47 PM ryantracey A1) There’s something more to a community over a group. Some sports teams I follow get this, others don’t. #lrnchat
8:47 PM lrnchat So, @rhappe we hear about “loose” vs “close”connections. Would you say networks are more the former and comms. the latter? #lrnchat
8:47 PM rhappe @JD_Dillon I’m not sure I would agree with that. I think people have to commit to something (even just living somewhere) #lrnchat
8:47 PM sbruington Communities require work. The majority will lurk, but still glean value. The minority have to pull the weight. #lrnchat
8:47 PM JD_Dillon A1) Communities don’t have membership fees or leadership titles … #lrnchat
8:47 PM kelly_smith01 RT @rhappe: I think of work groups as having 100% relation density, communities 30-70% and networks as lower (generally speaking) #lrnchat
8:47 PM CaliforniaKara Q1) community is finding your tribe that shares your values *and* pushes you–and by extension your partners–to your limits. #lrnchat
8:47 PM lrnchat Q2) What is the role of the community manager? What behaviors help or hinder a CM? #lrnchat
8:48 PM rhappe @lrnchat I think communities and networks have both. Loose connections represent potential so it’s needed. But balance is different #lrnchat
8:48 PM theASIDEblog In a community, people share and sometimes disagree, but usually have a lot in common. #lrnchat
8:48 PM JustStormy a1) community is the place where people want to BE #lrnchat
8:48 PM JD_Dillon @rhappe Agreed. The natural act/state can facilitate inclusion vs person making a specific effort to “become a member” #lrnchat
8:48 PM JustStormy RT @lrnchat: Q2) What is the role of the community manager? What behaviors help or hinder a CM? #lrnchat
8:49 PM ryantracey A2) A good community manager facilitates communication and collaboration among the members. #lrnchat
8:49 PM rhappe Q2) Community management ensures that individuals feel comfortable enough to share by creating a supportive & challenging culture
#lrnchat
8:49 PM sbruington Community manager is responsible for the overall health of the group. Seeding the space with content. Recruiting contributors. #lrnchat
8:49 PM kelly_smith01 RT @lrnchat: Q2) What is the role of the community manager? What behaviors help or hinder a CM? #lrnchat
8:49 PM chriscarlson A2) A community manager should guide, share and encourage/recognize others for their contributions. #lrnchat https://t.co/NDyVhDDTVS
8:50 PM btopro RT @lrnchat: Q1) What is ‘community’? How does it differ from, say, another type of group? #lrnchat
8:50 PM JeffMerrell @write2tg @rhappe @write2tg @rhappe I think (know) you can nurture it. Not easy…but it an be done. #lrnchat
8:50 PM sbruington The community manager job is hard and time-consuming. It can pay dividends, but culture can be a major stumbling block. #lrnchat
8:50 PM heikan2003 A2) Depending on type of community, they nurture, promote, & monitor the community. #lrnchat
8:50 PM rhappe Q2) Community managers are orchestrators – at their best they enable leadership and dialog in others #lrnchat
8:50 PM JD_Dillon A2) Strength is in the community, not reliant on a designated “manager” #lrnchat https://t.co/jnSoT0gwQs
8:50 PM lrnchat RT @rhappe: Q2) Community management ensures that individuals feel comfortable enough to share by creating a supportive & challenging cultu…
8:50 PM JeffMerrell RT @lrnchat: Q2) What is the role of the community manager? What behaviors help or hinder a CM? #lrnchat
8:50 PM kwooleyy RT @rhappe: Q2) Community managers are orchestrators – at their best they enable leadership and dialog in others #lrnchat
8:50 PM urbie #lrnchat A1 I’d push back on @rhappe’s definition.. how many shared attributes a community make? Less is more, no? https://t.co/DvLD7bTsE4
8:50 PM loriniles A2) not sure I like the term manager. I think the CM facilitates and guides. They are more like a lighthouse #lrnchat
8:50 PM StyleLearn A2) Leadership, motivation and engagement. CMs are hindered by poor communication and limited vision #lrnchat https://t.co/TUbYJQzLtX
8:50 PM sbruington I’ve thought A LOT about this topic of late. Honestly, #lrnchat and #bufferchat are the purest forms of “community” I’m involved with. Sad?
8:50 PM JD_Dillon A2) As most are saying, “manager” acts as enabler and guide as needed – not authority/controller #lrnchat
8:51 PM urbie RT @lrnchat: Q2) What is the role of the community manager? What behaviors help or hinder a CM? #lrnchat
8:51 PM DrJessupS A2) Community manager models the way and encourages people to get involved. #lrnchat
8:51 PM hilarymarsh RT @rhappe: Q2) Community managers are orchestrators – at their best they enable leadership and dialog in others #lrnchat
8:51 PM write2tg @JeffMerrell @rhappe In Q2, we are talking about community manager meaning something external can be designed to nurture it? #lrnchat
8:51 PM kelly_smith01 A community manager keeps everyone on track, focused, informed, connected, updated #lrnchat
8:51 PM JustStormy a2) community managers build connections and excitement and cultivate relationships and growth #lrnchat
8:51 PM write2tg RT @rhappe: Q2) Community managers are orchestrators – at their best they enable leadership and dialog in others #lrnchat
8:51 PM rhappe Q2) In big communities there are lots of community management roles. Direct facilitation, operations, strategy. Not the same person #lrnchat
8:51 PM ryantracey A2) A bad community manager treats the domain as his/her personal fiefdom. #lrnchat
8:51 PM btopro #lrnchat A1) community has a common goal that binds them which they contribute to. Classification/Ontology vs country/race/religion/citizen
8:51 PM lrnchat @rhappe Some interpret “management” as controlling or directing. What you’re describing has more of a facilitation feel? -jb #lrnchat
8:51 PM btopro RT @lrnchat: Q2) What is the role of the community manager? What behaviors help or hinder a CM? #lrnchat
8:51 PM LHinds84 a group of people living within an area who have a common goal as guided by the heart & goals #lrnchat #eduu551 https://t.co/ZmWVb3qWTe
8:51 PM rhappe In informal communities, volunteers take on the different responsibilities of community management #lrnchat
8:51 PM heikan2003 Overall health is a nice way to put it. #lrnchat https://t.co/3MfTCMVRAu
8:51 PM JeffMerrell I think it’s like being mayor. Wicked combo of political sensitivity & operational chops #lrnchat
8:51 PM loriniles RT @JD_Dillon: A2) Strength is in the community, not reliant on a designated “manager” #lrnchat https://t.co/jnSoT0gwQs
8:51 PM WrayMelissa @sbruington I once saw a stat that said one CM was equal to 1 1/2 FTEs. #lrnchat
8:51 PM CaliforniaKara Q2) super easy: care and feeding of the humans. Understand what’s important to them–at the root emotional level–and empower them. #lrnchat
8:52 PM quickmuse A1 When relation and reciprocity weigh equally on both sides of the scale, then you’ve got community. #lrnchat
8:52 PM sbruington @JD_Dillon @lrnchat Perhaps…eventually. How do you view that role at the outset? #lrnchat
8:52 PM JD_Dillon A2) Community “managers” flex with the shared need and get out of the way when appropriate #lrnchat
8:52 PM urbie #lrnchat A2a A community manager is the person in possession of “The Box”.. https://t.co/xYmij1P8p5
8:52 PM write2tg A2) Community enabler, facilitator but not so much manager or controller #lrnchat
8:52 PM rhappe Q2) at the end of the day, community managers need to love supporting people as they struggle so they can thrive #lrnchat
8:52 PM btopro #lrnchat A2) CM role is to keep the community on point, focused on goal, organized; hinderance: top many cooks in the soup that is community
8:52 PM rhappe RT @JeffMerrell: I think it’s like being mayor. Wicked combo of political sensitivity & operational chops #lrnchat
8:52 PM LHinds84 The role of a CM is to lead by example. Becoming a boss or overpowering can hinder a CM #lrnchat #eduu551 https://t.co/tWQVxnUNuF
8:53 PM perrinia #lrnchat A2) I manage a cmmty and my biggest thing to get over was the fear of transparently showing all that i had no idea what i was doing
8:53 PM write2tg RT @quickmuse: A1 When relation and reciprocity weigh equally on both sides of the scale, then you’ve got community. #lrnchat
8:53 PM JD_Dillon @sbruington I don’t think it starts with singular power, rather shared commonality from which roles evolve #lrnchat
8:53 PM rhappe Q2) while being responsive to people, community managers also need to manage boundaries firmly #lrnchat
8:53 PM EdCast Watch the live stream @EdCast of Exponential Mindset @singularityu August 14 9am Pacific #lrnchat #edtech #learning https://t.co/Kili0D9RLG
8:53 PM JeffMerrell RT @rhappe: Q2) at the end of the day, community managers need to love supporting people as they struggle so they can thrive #lrnchat
8:53 PM lrnchat RT @rhappe: Q2) at the end of the day, community managers need to love supporting people as they struggle so they can thrive #lrnchat
8:53 PM quickmuse .@JD_Dillon A community decides to accept you. Or not accept you. As the case may be. Hopefully you pick an open community to join. #lrnchat
8:53 PM lrnchat RT @rhappe: Q2) In big communities there are lots of community management roles. Direct facilitation, operations, strategy. Not the same pe…
8:54 PM lrnchat RT @rhappe: Q2) Community managers are orchestrators – at their best they enable leadership and dialog in others #lrnchat
8:54 PM heikan2003 @write2tg yeah, controller not good. #lrnchat
8:54 PM urbie #lrnchat A2 A community manager is person(s) that gets the word out “something amazing is happening here”. They also turn out the lights..
8:54 PM JeffMerrell RT @rhappe: Q2) while being responsive to people, community managers also need to manage boundaries firmly #lrnchat
8:54 PM rhappe @JaneBozarth yes, I think different people have different strengths and like to play roles that take advantage of that #lrnchat
8:54 PM loriniles @perrinia nothing to fear in that. You are not there to be the oracle! You bring different skills and talents #lrnchat
8:54 PM write2tg What kind of boundaries are we talking about @rhappe #lrnchat
8:54 PM lrnchat Q3) Why do communities – and community management matter so much, particularly in the context of learning? #lrnchat
8:54 PM perrinia #lrnchat man it was scary and i still fight against the whole you’re the one who has to know thing. and pushing back on that while
8:55 PM rhappe We like to say, with community managers, ‘Control is for amateurs’ – you orchestrate the environment vs. controlling people #lrnchat
8:55 PM ProfessorBoylen A1 A culture is represented by shared values and traditions that hold a group together, #community is like that too. #lrnchat
8:55 PM chriscarlson @urbie Sounds more like a building manager. 🙂 #lrnchat
8:55 PM JustStormy q2) community managers are those whose passion it is to bring people together to make meaning… #lrnchat
8:55 PM davidfcarr RT @urbie: #lrnchat A2 A community manager is person(s) that gets the word out “something amazing is happening here”. They also turn out th…
8:55 PM JustStormy RT @lrnchat: Q3) Why do communities – and community management matter so much, particularly in the context of learning? #lrnchat
8:55 PM JeffMerrell RT @rhappe: We like to say, with community managers, ‘Control is for amateurs’ – you orchestrate the environment vs. controlling people #lr…
8:55 PM kelly_smith01 RT @rhappe: @lrnchat I think communities and networks have both. Loose connections represent potential so it’s needed. But balance is diffe…
8:55 PM perrinia #lrnchat not undermining what i am trying to do. sometimes i fail towards over self-deprecation
8:56 PM JeffMerrell RT @lrnchat: Q3) Why do communities – and community management matter so much, particularly in the context of learning? #lrnchat
8:56 PM quickmuse A2 Community manager should embody the group’s ethos. Demonstrate how to be a good citizen. Welcome noobs, call out bullies. #lrnchat
8:56 PM sbruington We’re developing a community “playbook.” In it, we identify the CM role, and C Sponsor, and Moderator. Each plays a different part. #lrnchat
8:56 PM write2tg RT @JustStormy: q2) community managers are those whose passion it is to bring people together to make meaning… #lrnchat
8:56 PM urbie #lrnchat A2b Methinks, based on my experience with #reimaginePD like #EdCamp a community manager can be situational/improvisational, too.
8:56 PM rhappe Q3) Community managers matter because people often can’t self manage in productive ways (sometimes they can) #lrnchat
8:56 PM heikan2003 A3) L&D has so many people working solo that communities are life lines. #lrnchat
8:56 PM JD_Dillon A3) We grow stronger through shared experience, validation and trusted feedback #lrnchat https://t.co/hjzFp8zc1W
8:56 PM joshmccormack RT @quickmuse: A1 When relation and reciprocity weigh equally on both sides of the scale, then you’ve got community. #lrnchat
8:56 PM rhappe Q3) Community managers help members translate across boundaries, many of which are learning boundaries #lrnchat
8:56 PM theASIDEblog A community manager helps to cultivate the ideas. #lrnchat
8:56 PM urbie #lrnchat A2c In this light a community manager is she who keeps the conversation (or whatever else it is that brought people together) going
8:56 PM loriniles A3) I don’t know that they do. The best communities I am part of exist organically and without management #lrnchat https://t.co/FnXLQ4jefE
8:57 PM quickmuse .@rhappe Is ) #lrnchat a chat you moderate? New to me!
8:57 PM StyleLearn A3) They matter because they provide the support structures to strengthen anyone’s learning powers regardless of expertise #lrnchat
8:57 PM CommaStartup RT @JeffMerrell: Diving into lean startup and metrics today. Learned abt traction as a measure #lrnchat
8:57 PM sbruington . @lrnchat Communities matter because they enable people to connect and learn in an online space, ergo they enable social learning. #lrnchat
8:57 PM rhappe Q3) Community managers are also responsible for helping pair need with the right expertise/resources, which is helpful #lrnchat
8:57 PM ryantracey A3) Communities provide a sense of camaraderie, a source of support. #lrnchat
8:57 PM CaliforniaKara Q3) creating a safe space where people feel like the can be vulnerable and ask questions is paramount. #lrnchat
8:57 PM JeffMerrell A3) Community management (my bias) replaces instructional design #lrnchat
8:57 PM DrJessupS A3) They provide a place to share knowledge and encourage one another. #lrnchat
8:57 PM urbie @chriscarlson Might be a building manager. Dunno that it’s role-specific. More important they roll with what needs to be done #lrnchat
8:58 PM JD_Dillon RT @rhappe: Q3) Community managers are also responsible for helping pair need with the right expertise/resources, which is helpful #lrnchat
8:58 PM rhappe Q3) one KEY area in organizational communities is measuring and reporting value… no one else will do it. Tough. #lrnchat
8:58 PM lrnchat @rhappe please define ‘boundary’ as you’re using it? Not sure it’s clear? Thanks– jb #lrnchat
8:58 PM quickmuse .@joshmccormack Was thinking of Buber here: “Relation is reciprocity. My You acts on me as I act on it.” #lrnchat
8:58 PM JeffMerrell A3) …among other things #lrnchat
8:58 PM urbie RT @lrnchat: Q3) Why do communities – and community management matter so much, particularly in the context of learning? #lrnchat
8:58 PM ohmykevin RT @CaliforniaKara: .@lrnchat this week I was reminded that it’s not always about home runs. Base hits are awesome–and should be celebrated…
8:58 PM rhappe @lrnchat I’m using boundaries to mean unacceptable topics/behaviors #lrnchat
8:58 PM txmischief RT @rhappe: @lrnchat my passion is enabling potential. My belief is communities are best way to enable human potential w support AND challe…
8:58 PM Tracy_Parish RT @lrnchat: @rhappe please define ‘boundary’ as you’re using it? Not sure it’s clear? Thanks– jb #lrnchat
8:59 PM write2tg A3 Learning is about learning how to learn and about making meaningful connections with knowledge and networks. Community is key #lrnchat
8:59 PM chriscarlson A3) Communities encourage and support social learning. Community mgmt keeps community focused and growing. #lrnchat https://t.co/sezeg1MvNi
8:59 PM quickmuse A3 The PLN is where education is heading. Can’t PLN w/out a community: https://t.co/QCVSMsnP3R #lrnchat
8:59 PM theASIDEblog Community manager implies “one,” but a good manager engages others and nurtures what’s important. #lrnchat
8:59 PM ryantracey @loriniles I suppose community management becomes less necessary as the community self organises? #lrnchat
8:59 PM lrnchat @quickmuse Hi, @rhappe is tonight’s guest. Moderators are @janebozarth @Tracy_Parish @LnDDave @KellySmith1 @jsuzcampos #lrnchat
8:59 PM MaryMaida RT @rhappe: I think of work groups as having 100% relation density, communities 30-70% and networks as lower (generally speaking) #lrnchat
9:00 PM rhappe Q3) Right now, people don’t feel confident being self-directed learners – community management helps prompt/normalize that behavior #lrnchat
9:00 PM WrayMelissa @CaliforniaKara isn’t it interesting that people more comfortable asking question of big online group than asking one person f2f? #lrnchat
9:00 PM urbie #lrnchat A3a @bradmcurrie of #satchat is amazing community manager. Likewise @davidtedu of #caedchat & whatshisname from #guildchat..
9:00 PM kelly_smith01 Q3) Management ensure or helps to ensure the community charter/purpose is followed #lrnchat
9:00 PM ryantracey Excuse me folks, I’ve got one eye on the TV to watch #AUS win another medal or two. #swimming #lrnchat
9:00 PM rhappe Q3) when I say people don’t feel confident in self-directed learning, that’s typically because of a cultural issue #lrnchat
9:01 PM JustStormy a3) Social Learning Theory #lrnchat
9:01 PM johnlongstrone RT @sbruington: The community manager job is hard and time-consuming. It can pay dividends, but culture can be a major stumbling block. #lr…
9:01 PM JeffMerrell @write2tg Learning how to learn…THAT is the mission of good learning community mgrs #lrnchat
9:01 PM Tracy_Parish I find initially the CM keeps everyone in check (play nice, give purpose), then moves more to keeping the conversation going. #lrnchat
9:01 PM loriniles @ryantracey I would agree. For me, those tend to be the best communities #lrnchat
9:01 PM urbie #lrnchat A3b What wakes me up at 4:30 am PT for #satchat every week isn’t the CM. It’s the dialogue on I have no idea what that’s the draw..
9:01 PM lrnchat Q4) How are organizations using communities to address goals? #lrnchat
9:01 PM MMTingley A3) Community of learners = all in this together and learning from each other #lrnchat
9:02 PM rhappe I find it fascinate that my daughters elementary school as a Director of Community. To me, it’s telling how important it is #lrnchat
9:02 PM JD_Dillon @JaneBozarth Definitely – where leadership can step in and push for course correction and greater perspective for overall benefit #lrnchat
9:02 PM write2tg RT @JeffMerrell: @write2tg Learning how to learn…THAT is the mission of good learning community mgrs #lrnchat
9:02 PM JustStormy a3) we learn more by interacting and sharing with our peers, giving feedback, providing critique #lrnchat
9:02 PM Tracy_Parish Glad to have you join us for #lrnchat https://t.co/RKBNUSKeWv
9:02 PM rhappe RT @JeffMerrell: @write2tg Learning how to learn…THAT is the mission of good learning community mgrs #lrnchat
9:02 PM bikespoke RT @rhappe: Q3) when I say people don’t feel confident in self-directed learning, that’s typically because of a cultural issue #lrnchat
9:02 PM anicole87 OH man. Little just went to bed, sorry #lrnchat jumping in late!!
9:02 PM kelly_smith01 RT @Tracy_Parish: I find initially the CM keeps everyone in check (play nice, give purpose), then moves more to keeping the conversation go…
9:02 PM quickmuse .@rhappe Part of being a community manager is to show these particular pple what an autodidact is. #lrnchat
9:02 PM sbruington @JeffMerrell Hmmm. I can’t say I entirely agree. How do you mean? #lrnchat
9:02 PM lrnchat RT @rhappe: I find it fascinate that my daughters elementary school as a Director of Community. To me, it’s telling how important it is #lr…
9:02 PM lrnchat RT @JeffMerrell: @write2tg Learning how to learn…THAT is the mission of good learning community mgrs #lrnchat
9:02 PM chriscarlson @rhappe So that position is focused on developing an INTERNAL community? #lrnchat
9:02 PM JeffMerrell @rhappe Totally agree there #lrnchat
9:03 PM JeffMerrell RT @rhappe: Q3) Right now, people don’t feel confident being self-directed learners – community management helps prompt/normalize that beha…
9:03 PM urbie #lrnchat A3c It’s the rendezvous of a community’s members that matters more. Sharing what we know with each other & not knowing what sticks.
9:03 PM JeffMerrell RT @rhappe: Q3) when I say people don’t feel confident in self-directed learning, that’s typically because of a cultural issue #lrnchat
9:03 PM theASIDEblog If the community isn’t in sync w/ clear objectives, it can affect learning. #lrnchat
9:03 PM LnDDave RT @lrnchat: Q4) How are organizations using communities to address goals? #lrnchat
9:03 PM rhappe @quickmuse we have had so much structure around learning… I feel like most people don’t feel empowered to learn/explore #lrnchat
9:03 PM JD_Dillon A4) In corporate world? Often poorly, assuming community exists based on artificial labels and activity #lrnchat https://t.co/EXV2Z6plYm
9:03 PM CaliforniaKara .@WrayMelissa for some, yes. Others, no. That’s why it’s crucial to create places for the introverts *+* extroverts to feel comfy. #lrnchat
9:03 PM ljsilver71 RT @rhappe: We like to say, with community managers, ‘Control is for amateurs’ – you orchestrate the environment vs. controlling people #lr…
9:04 PM sbruington . @lrnchat Many aren’t. The value is difficult to quantify. Those who get it are using communities to solve problems. #lrnchat
9:04 PM JeffMerrell RT @rhappe: @quickmuse we have had so much structure around learning… I feel like most people don’t feel empowered to learn/explore #lrnc…
9:04 PM rhappe Q4) We work with organizations using communities for all sorts of things: marketing, support, collaboration, CoPs, innovation #lrnchat
9:04 PM ryantracey A4) In L&D, we can recognise that the expertise is in the community. #lrnchat
9:04 PM write2tg A4) Organizations should be allowing and enabling communities to be formed. They serve best when they let ppl commune naturally #lrnchat
9:04 PM JD_Dillon A4) Acknowledging and empowering real communities both inside + outside organization #lrnchat https://t.co/EXV2Z6plYm
9:04 PM chriscarlson @rhappe It would be interesting to see the job description for the Director of Community job! #lrnchat
9:04 PM StyleLearn A4) Share ideas between functional units, break silos thus enhancing performance throughout #lrnchat https://t.co/AlftRzfk5G
9:04 PM lrnchat RT @rhappe: Q4) We work with organizations using communities for all sorts of things: marketing, support, collaboration, CoPs, innovation #…
9:04 PM heikan2003 A4) Ours is not much but I think you all just gave me an idea around our project mngt. crowd. #lrnchat
9:04 PM theASIDEblog Ideas can change, adjust, and develop, but all need direction and support from the community. #lrnchat
9:04 PM urbie #lrnchat A3d Methinks [over] management of a community will ultimately stifle the learning. Management is rules. Break some..
9:05 PM anicole87 @sbruington would love to see that! #lrnchat
9:05 PM rhappe @chriscarlson I try not to corner him and scare him too much… lol #lrnchat
9:05 PM kelly_smith01 If the CM is working 24/7 the SM missed the concept and is doing it wring #lrnchat
9:05 PM urbie RT @lrnchat: Q4) How are organizations using communities to address goals? #lrnchat
9:05 PM lrnchat Tonight we’re *trying* to give @rhappe first crack at responding to Qs before we all set upon her like rabid learning wolves #lrnchat -jb
9:05 PM quickmuse .@rhappe Hmm. The most interesting people I know-my best pals–all feel empowered to chart their own courses. #lrnchat
9:05 PM JustStormy RT @lrnchat: Q4) How are organizations using communities to address goals? #lrnchat
9:05 PM rhappe RT @kelly_smith01: If the CM is working 24/7 the SM missed the concept and is doing it wring #lrnchat
9:05 PM JD_Dillon A4) Allow community to stretch across artificial constructs like hierarchy, enable members to drive shared improvement #lrnchat
9:05 PM WrayMelissa @rhappe @quickmuse agreed. And us in L&D need to learn to let go. #lrnchat
9:06 PM anicole87 RT @urbie: #lrnchat A2 A community manager is person(s) that gets the word out “something amazing is happening here”. They also turn out th…
9:06 PM JeffMerrell @sbruington ID had it’s time. Still does some…but I think the pendulum is swinging toward community skills. #lrnchat
9:06 PM rhappe @quickmuse there are plenty like that – but not as many in the big organizations we tend to work with #lrnchat
9:06 PM heikan2003 @anicole87 cherish it, they don’t stay little long #highschooler mom #lrnchat
9:06 PM urbie RT @perrinia: #lrnchat A2) I manage a cmmty and my biggest thing to get over was the fear of transparently showing all that i had no idea w…
9:07 PM SchleiderJustin RT @urbie: #lrnchat A3a @bradmcurrie of #satchat is amazing community manager. Likewise @davidtedu of #caedchat & whatshisname from #guildc…
9:07 PM write2tg A4) Orgz can apply concept of #placemaking as used in urban design to enable learning communities by offering spaces to learn #lrnchat
9:07 PM rhappe @perrinia we are all just making it up as we go along… once you start actually working out loud, you see that more #lrnchat
9:07 PM theASIDEblog If organizations don’t tap the community to address goals and objectives, they alienate the community. #lrnchat
9:07 PM JustStormy a4) in higher ed, we are trying to fortify connections between students, faculty, and staff with the goal of support and trust #lrnchat
9:07 PM lrnchat RT @rhappe: @perrinia we are all just making it up as we go along… once you start actually working out loud, you see that more #lrnchat
9:07 PM anicole87 RT @CaliforniaKara Q3) creating a safe space where people feel like the can be vulnerable and ask questions is paramount. #lrnchat
9:08 PM lrnchat Q5) What is the role of the community member? How do contributions of members help a community to thrive/grow. #lrnchat
9:08 PM rhappe Q4) I think the most interesting use of intentional, proactively managed communities is to change culture #lrnchat
9:08 PM urbie #lrnchat A4 No idea. I hope it has something to do with imagination, creativity, innovation & entrepreneurship, like @tseelig writes about+
9:09 PM CaliforniaKara Q4) instead of creating fake internal ones from scratch, many co’s are going to where the learners already are + helping them there #lrnchat
9:09 PM JD_Dillon RT @rhappe: Q4) I think the most interesting use of intentional, proactively managed communities is to change culture #lrnchat
9:09 PM kwooleyy RT @rhappe: @perrinia we are all just making it up as we go along… once you start actually working out loud, you see that more #lrnchat
9:09 PM rhappe Q5) The communities that need the least ‘management’ use what I call the Language of Engagement naturally – https://t.co/W8FxRTBPX1 #lrnchat
9:09 PM theASIDEblog Organizations that dismiss the community input, rarely build an environment that works together. #lrnchat
9:09 PM lrnchat RT @rhappe: Q4) I think the most interesting use of intentional, proactively managed communities is to change culture #lrnchat
9:09 PM JustStormy RT @lrnchat: Q5) What is the role of the community member? How do contributions of members help a community to thrive/grow. #lrnchat
9:09 PM rhappe Q5) When community members can support/validate each other, share differences of opinion and disagree they thrive #lrnchat
9:09 PM write2tg Thanks @rhappe @lrnchat I have to step away but will have interesting stuff to reflect on when I review these tweets tomorrow! #lrnchat
9:09 PM lrnchat RT @rhappe: Q5) When community members can support/validate each other, share differences of opinion and disagree they thrive #lrnchat
9:10 PM ryantracey A5) Give at least as much as you take. #lrnchat
9:10 PM rhappe @write2tg great to ‘meet’ you – thanks for joining! #lrnchat
9:10 PM rhappe RT @ryantracey: A5) Give at least as much as you take. #lrnchat
9:10 PM DrJessupS A5) Community members role is to participate. A community of lurkers won’t last very long. #lrnchat
9:10 PM JustStormy a5) the community member HAS to participate for the community to survive. Simple as that #lrnchat
9:10 PM urbie #lrnchat A4 A community manager, I suppose, could use the megaphone that’s Twitter to announce a happening/goal that draws people in..
9:10 PM quickmuse A4 #JEDLB uses community to change the direction of Jewish education: https://t.co/aqBCVaLvoY #lrnchat
9:10 PM lrnchat RT @rhappe: Q5) The communities that need the least ‘management’ use what I call the Language of Engagement naturally – https://t.co/W8FxRT…
9:10 PM rhappe @ryantracey it’s interesting… we see communities where some people love to give and others just take… and its OK in aggregate #lrnchat
9:10 PM CaliforniaKara Q5) a: remember it’s not about you. b: give more than you get. c: share, share, share. #lrnchat
9:11 PM JeffMerrell RT @rhappe: Q5) The communities that need the least ‘management’ use what I call the Language of Engagement naturally – https://t.co/W8FxRT…
9:11 PM rhappe RT @DrJessupS: A5) Community members role is to participate. A community of lurkers won’t last very long. #lrnchat
9:11 PM JeffMerrell RT @rhappe: Q5) When community members can support/validate each other, share differences of opinion and disagree they thrive #lrnchat
9:11 PM urbie #lrnchat A4b Then those for whom a particular goal/conversation resonates and do something & share it out.. iterative goal’ing #designthink
9:11 PM kelly_smith01 The Language of Engagement – The Community Roundtable: https://t.co/sktHLtQAdU #lrnchat
9:11 PM urbie RT @lrnchat: Q5) What is the role of the community member? How do contributions of members help a community to thrive/grow. #lrnchat
9:11 PM JD_Dillon A5) Remain open to change, look for opportunities to take active roles, provide honest input #lrnchat https://t.co/Y4sYTkSqhT
9:11 PM lrnchat @rhappe We’ve have struggled with the idea of “culture” in past #lrnchat s. Hard to define. Can you offer any help? -jb #lrnchat
9:11 PM rhappe Q5) the tough thing for many people is learning to be a bit vulnerable. It’s not comfortable for many. #lrnchat
9:12 PM rhappe Q5) Perfection is the enemy of engagement… but in corporate cultures, we sure do like perfect. #lrnchat
9:12 PM StyleLearn A5) Each member contributes to a sense of belonging. Their givings serve as role models to share n grow #lrnchat https://t.co/60NM3wdjQF
9:12 PM JD_Dillon A5) Never assume you are acting on behalf of the community without agreement/enablement #lrnchat
9:12 PM anicole87 Because @JaneBozarth asked… here’s Harper and her BF Nolan. #lrnchatbabies #lrnchat @jodydrangeRD https://t.co/ESq7Qb965h
9:12 PM JeffMerrell RT @rhappe: Q5) the tough thing for many people is learning to be a bit vulnerable. It’s not comfortable for many. #lrnchat
9:12 PM quickmuse A5 In a healthy community, members can and do easily transform themselves into leaders. #lrnchat
9:13 PM anicole87 RT @CaliforniaKara: Q5) a: remember it’s not about you. b: give more than you get. c: share, share, share. #lrnchat
9:13 PM WrayMelissa RT @rhappe: Q5) Perfection is the enemy of engagement… but in corporate cultures, we sure do like perfect. #lrnchat
9:13 PM rhappe @lrnchat culture is tough – we’ve defined it through our Work Out Loud framework – https://t.co/0aWqTF7b9j #lrnchat
9:13 PM urbie #lrnchat A5a The role of a community member is to remember (why they’re here (or there))..
9:13 PM JustStormy You have to be able to be vulnerable to help a community thrive #lrnchat https://t.co/43DB9JJrot
9:13 PM rhappe Q5) I should say in corporate cultures we sure do like the idea of perfection. We are, of course, deceiving ourselves #lrnchat
9:14 PM lrnchat RT @rhappe: @lrnchat culture is tough – we’ve defined it through our Work Out Loud framework – https://t.co/0aWqTF7b9j #lrnchat
9:14 PM rhappe RT @quickmuse: A5 In a healthy community, members can and do easily transform themselves into leaders. #lrnchat
9:14 PM rhappe @quickmuse yes! #lrnchat
9:14 PM quickmuse .@lrnchat Hope I wasn’t too rabid in my setting-upon @rhappe. First time in #lrnchat.
9:14 PM chriscarlson A5) Show up. With snacks to share. Participate. Teach. Give generously. Recognize others’ contributions. #lrnchat https://t.co/LIJ04OQDlK
9:15 PM Tracy_Parish RT @chriscarlson: A5) Show up. With snacks to share. Participate. Teach. Give generously. Recognize others’ contributions. #lrnchat https:/…
9:15 PM JeffMerrell A5) I think you need to create the conditions were members can learn to be members #lrnchat
9:15 PM rhappe @quickmuse not at all… I love a good conversation. I am, however, not necessarily normal 🙂 #lrnchat
9:15 PM lrnchat RT @rhappe: Q5) I should say in corporate cultures we sure do like the idea of perfection. We are, of course, deceiving ourselves #lrnchat
9:15 PM anicole87 #lrnchat community manager is the host of the “dinner party”…
9:15 PM rhappe RT @JeffMerrell: A5) I think you need to create the conditions were members can learn to be members #lrnchat
9:15 PM urbie #lrnchat A5b Hopefully shared values, behaviors and artifacts that brought the community together aren’t dogma & there’s room for new ideas.
9:15 PM Teckreview RT @ryantracey: A5) Give at least as much as you take. #lrnchat
9:15 PM JGoodDFC Is it confidence? Motivation? Know-how? Suffering too many ‘educational’ experiences that direct too much? #lrnchat https://t.co/yLBw4jX8Mo
9:15 PM diddleapp RT @ryantracey: A5) Give at least as much as you take. #lrnchat
9:15 PM The_NthDegree Cool @lrnchat is still rolling on… mighty late, but such is the life when you’re a manager in education… Nigel joining #lrnchat
9:15 PM ryantracey @quickmuse @lrnchat @rhappe Seemed perfectly fair to me 🙂 #lrnchat
9:15 PM quickmuse .@JustStormy It can be very very very difficult to communicate the idea that community will sometimes involved discomfort. #lrnchat
9:16 PM urbie #lrnchat A5b I like the different sort of contributions that challenge (or are tangents) the prevailing winds..
9:16 PM rhappe Q5) Part of the issue in organizational environments… people aren’t give the time to be generous so community is hard #lrnchat
9:16 PM chriscarlson @lrnchat I am experiencing deja vu right now. lol #lrnchat
9:16 PM JustStormy @quickmuse definitely…it is the ability to find that balance between passion and discomfort #lrnchat
9:16 PM anicole87 A6. #lrnchat because change is hard. And it helps when people around you are saying “Ive been there before, and I’ve lived to tell MY story”
9:16 PM rhappe @quickmuse @JustStormy learning involved discomfort. Our organizations don’t budget for patience…. #lrnchat
9:16 PM JeffMerrell RT @rhappe: Q5) Part of the issue in organizational environments… people aren’t give the time to be generous so community is hard #lrnchat
9:17 PM quickmuse .@ryantracey @lrnchat @rhappe Whew. Just stumbled into the #lrnchat community. Learning the ropes…
9:17 PM JGoodDFC This. Is. Interesting. TY @JaneBozarth & cc @idarknight @jennyrhill I’m liking this thinking #lrnchat https://t.co/QV7fPrDUGr
9:17 PM kelly_smith01 The community should function 24/7 and not restricted to events or F2F #lrnchat
9:17 PM lrnchat OOPS REAL Q6 How are organizations using communities to address goals? #lrnchat
9:17 PM macr0techn0 RT @JeffMerrell: A5) I think you need to create the conditions were members can learn to be members #lrnchat
9:17 PM rhappe Apologies for my horrible typos #fastfingers #lrnchat
9:17 PM The_NthDegree A6 Social learning. Communities are just examples I guess on our way to fully connecting with others… #lrnchat
9:17 PM lrnchat Q6 How are organizations using communities to address goals? #lrnchat
9:17 PM WrayMelissa @chriscarlson @lrnchat I thought it was just me. #lrnchat
9:17 PM CaliforniaKara Q6) because communities will hug you, not laugh at you, when you repeat a q. 😉❤️ #lrnchat https://t.co/HvYU1VmbRE
9:18 PM lrnchat We’re going to have to fire the tech monkey… #lrnchat
9:18 PM rhappe @lrnchat is that a repeat or am I loosing my mind… #lrnchat
9:18 PM StyleLearn A6) Aside from the obvious, communities can be a perfect evaluation tool of knowledge and performance gaps #lrnchat
9:18 PM quickmuse .@bschlenker @JustStormy Yerp. But much of American culture involves easy pleasures and confirmation bias. #lrnchat And salt and sugar!
9:18 PM JGoodDFC Pls add to this heated debate 😉 – https://t.co/9k2ZtR7SHm #lrnchat https://t.co/QV7fPrDUGr
9:18 PM JeffMerrell @rhappe Time is the key. And time is an outcome of culture and strategy #lrnchat
9:18 PM urbie #lrnchat A5x Like @JRose_Edu retweeting @christycate’s tweet about https://t.co/UPPkRwhrJO .. These clouds of thought are the drivers..
9:19 PM lrnchat RT @rhappe: Q5) Part of the issue in organizational environments… people aren’t give the time to be generous so community is hard #lrnchat
9:19 PM rhappe One of the reasons I think community management matters: Lots of people don’t know how to have fun arguing (and be polite doing so) #lrnchat
9:19 PM quickmuse .@anicole87 Often describe my job as the host of the strangest, longest-running virtual dinner party around. #lrnchat
9:19 PM WrayMelissa @lrnchat sounds like his blood sugar is low. Give him a banana. #lrnchat
9:19 PM StyleLearn @lrnchat Drinking + Tweetin = no good #lrnchat
9:19 PM rhappe Innovation, learning… all happen at intersections. Community management prompts member collisions, which leads to learning #lrnchat
9:19 PM urbie RT @lrnchat: OOPS REAL Q6 How are organizations using communities to address goals? #lrnchat
9:20 PM JustStormy RT @lrnchat: Q6 How are organizations using communities to address goals? #lrnchat
9:20 PM rhappe @StyleLearn @lrnchat maybe that’s my issue… the glass of rose 🙂 #lrnchat
9:20 PM kelly_smith01 Hopefully organizations are leaving communities alone – they are a separate organism – don’t touch wait for results #lrnchat
9:20 PM JD_Dillon A6) Hopefully leveraging communities to establish meaningful shared goals #lrnchat https://t.co/WnXvCUL8R4
9:20 PM lrnchat RT @rhappe: Innovation, learning… all happen at intersections. Community management prompts member collisions, which leads to learning #l…
9:20 PM lcooney RT @rhappe: One of the reasons I think community management matters: Lots of people don’t know how to have fun arguing (and be polite doing…
9:20 PM lrnchat RT @rhappe: One of the reasons I think community management matters: Lots of people don’t know how to have fun arguing (and be polite doing…
9:20 PM quickmuse @WrayMelissa @lrnchat Harf x 2,016! #lrnchat
9:20 PM The_NthDegree A6 (Real) = A4 (except I was late and didn’t answer that one either) – fortunately the community is here right? Self-evident eg? #lrnchat
9:20 PM rhappe Q6) so I’m going to talk about how communities generate value. I think the core behavior is asking questions. #lrnchat
9:21 PM StyleLearn @rhappe @lrnchat I get behind “that” community ; o ) #lrnchat
9:21 PM JRose_Edu RT @urbie: #lrnchat A5x Like @JRose_Edu retweeting @christycate’s tweet about https://t.co/UPPkRwhrJO .. These clouds of thought are the dr…
9:21 PM chriscarlson A6) To help solve difficult problems. To get people out of their silo. To have something to do over lunch. #lrnchat
https://t.co/XTF1X6GiYO
9:21 PM rhappe Q6) asking questions is how you measure the saturation of self-directed learning, which is core to community value #lrnchat
9:21 PM lrnchat Q7) What did you learn tonight? #lrnchat
9:21 PM WrayMelissa RT @rhappe: Innovation, learning… all happen at intersections. Community management prompts member collisions, which leads to learning #l…
9:21 PM JustStormy a6) sometimes organizations use communities 2 prop up their own goals-it would be nice 2 see communities drive organizational goals #lrnchat
9:21 PM JeffMerrell RT @rhappe: Q6) so I’m going to talk about how communities generate value. I think the core behavior is asking questions. #lrnchat
9:21 PM rhappe @StyleLearn @lrnchat me too… me too 🙂 #lrnchat
9:21 PM urbie #lrnchat A6 Orgs? I’m thinking hard about it.. maybe internal blogs supporting this or that initiative?
9:22 PM lrnchat RT @rhappe: Q6) asking questions is how you measure the saturation of self-directed learning, which is core to community value #lrnchat
9:22 PM JGoodDFC Oh pls pls pls can we do away w restrictions & let ppl learn? Can L&D just move aside more often? #lrnchat https://t.co/BqiHfTqdTV
9:22 PM quickmuse .@kelly_smith01 At my last gig, my employer stayed away from the community I built. Had they stepped in, they wouldda killed it. #lrnchat
9:22 PM EdCast Education doesn’t have to be formal. Most of the #learning we do every day is informal. #lrnchat https://t.co/FsOAK8rrGC
9:22 PM EdCast Education doesn’t have to be formal. Most of the #learning we do every day is informal. #lrnchat https://t.co/FsOAK8rrGC
9:22 PM ryantracey @JeffMerrell @sbruington Can community management be a vehicle for instructional design? #lrnchat
9:22 PM CaliforniaKara Q7) that I missed #lrnchat more than I realized. Good community, good peeps, good night.
9:22 PM The_NthDegree A7 Not a lot but that was probably my fault for not coming in until it was all-but over & the tech monkey hiccuped 🙂 #lrnchat
9:22 PM rhappe Q6) We finally got to the point where we can measure ROI based on answered questions. This helps executives understand value #lrnchat
9:23 PM quickmuse .@JGoodDFC Like the sound of that. Out of the way, we got learning to do! #lrnchat
9:23 PM JustStormy RT @lrnchat: Q7) What did you learn tonight? #lrnchat
9:23 PM StyleLearn A7) Community management should not drink OOOPS not real Q7 answer #lrnchat https://t.co/5W2RYcbOaz
9:23 PM kelly_smith01 Qlast) I learned that I wish that #lrnchat lasted 90 minutes or more
9:23 PM JustStormy a7) I never fail to learn that I am surrounded by geniuses #lrnchat
9:24 PM chriscarlson A7) Thriving communities won’t just happen on their own. @rhappe sure knows a lot about communities. #lrnchat https://t.co/9LpfiI5mJn
9:24 PM JeffMerrell @ryantracey @sbruington Picturing a Venn diagram…mostly Community management. 🙂 #lrnchat
9:24 PM JustStormy RT @kelly_smith01: Qlast) I learned that I wish that #lrnchat lasted 90 minutes or more
9:24 PM rhappe Q7 I learned that there is a lot more alignment around the value of community in *this* community than in many. #lrnchat
9:24 PM quickmuse A7 That #lrnchat knows how to throw a pretty good conversation.
9:24 PM urbie #lrnchat A6 Have you seen Paul Newman in The Hustler? https://t.co/XbAUULS9kH It’s the side bets that make it interesting. Playing hunches..
9:24 PM lrnchat RT @rhappe: Q7 I learned that there is a lot more alignment around the value of community in *this* community than in many. #lrnchat
9:24 PM JustStormy RT @rhappe: Q6) We finally got to the point where we can measure ROI based on answered questions. This helps executives understand value #l…
9:24 PM StyleLearn A7) 4real. Communities can be the beginning of impactful change. Leadership and engagement in communitites is critical #lrnchat
9:24 PM ryantracey @JeffMerrell @ryantracey @sbruington I think a venn diagram is appropriate. For me they’re integrated. Notwithstanding your point. #lrnchat
9:25 PM rhappe @chriscarlson thank you. They do… every so often… but not most of the time. They need some love/nudging/coaching #lrnchat
9:25 PM JeffMerrell @rhappe Agree! #lrnchat
9:25 PM JustStormy @rhappe key achievements! Well done! #lrnchat
9:25 PM DrJessupS A7) That #lrnchat is a great community with great community managers.
9:25 PM WrayMelissa A7) I learned the phrase “member collisions,” which I will be using. So descriptive. #lrnchat https://t.co/xGtuIjF8Dr
9:25 PM rhappe RT @quickmuse: A7 That #lrnchat knows how to throw a pretty good conversation.
9:25 PM lrnchat QWrap. It’s that time again. Please re-introduce yourselves. Shameless plugs welcome #lrnchat
9:25 PM ryantracey RT @rhappe: Q7 I learned that there is a lot more alignment around the value of community in *this* community than in many. #lrnchat
9:25 PM urbie #lrnchat A6 Thing about hunches is not something orgs are known for. Anyway, i look for innovative, creative thought in my communities
9:26 PM The_NthDegree I went to a ‘community’ school – but that was just a euphemism for not the best area in the city – hopefully communities better 🙂 #lrnchat
9:26 PM rhappe Q7) that I cannot keep up… will need to triage. Good information arbitrage tonight… but I may need big data 🙂 #lrnchat
9:26 PM JGoodDFC Arrived late but am learning how much ID’s & L&D’ers feel their jobs are threatened lately… #lrnchat https://t.co/9VWjtaGlva
9:26 PM JustStormy RT @lrnchat: QWrap. It’s that time again. Please re-introduce yourselves. Shameless plugs welcome #lrnchat
9:26 PM ryantracey @JaneBozarth @quickmuse Ditto. #lrnchat
9:26 PM rhappe @JaneBozarth thank you for inviting me Jane – so much fun. Did an hour just go by?!? #lrnchat
9:26 PM chriscarlson AWrap) Chris from the COMMUNITY of Minneapolis. Thanks for another great #lrnchat, everyone! https://t.co/hxPQNHaCXJ
9:27 PM lrnchat @rhappe You were great!! Thanks so much for joining #lrnchat tonight, Rachel! -jb
9:27 PM rhappe Thank you all – so much fund and lots to catch up on! #lrnchat
9:27 PM ryantracey AW) Ryan signing out from Sydney to watch more Olympics. Shameless plug: Pokémon whoa! https://t.co/HtmbR2UEM7 #AR #lrnchat
9:27 PM SpotLightCard RT @rhappe: Q5) I should say in corporate cultures we sure do like the idea of perfection. We are, of course, deceiving ourselves #lrnchat
9:27 PM rhappe @lrnchat thank you for having me! #lrnchat
9:27 PM lrnchat Many thanks to our guest Rachel Happe @rhappe of the Community Roundtable @TheCR #lrnchat
9:27 PM SpotLightCard RT @DrJessupS: A5) Community members role is to participate. A community of lurkers won’t last very long. #lrnchat
9:27 PM urbie #lrnchat https://t.co/bw3X4oqbCc
9:27 PM JD_Dillon As always, thanks #lrnchat and special guest @rhappe! Heading to #DevLearn? Check out my pre-con workshop: https://t.co/mNW5I6Icbx
9:27 PM JeffMerrell Jeff Merrell, Chicagoan, happy to be connected to both @rhappe and @JaneBozarth #lrnchat
9:28 PM CaliforniaKara Qwrap) former instructional designer, current UXer/comms gal working on America and cancer. #lrnchat
9:28 PM quickmuse .@JaneBozarth Cheers, Jane! Let’s talk again. #lrnchat
9:28 PM CindyLefev RT @rhappe: Thank you all – so much fund and lots to catch up on! #lrnchat
9:28 PM JustStormy awrap) Melissa Hicks – Penn State. Recent graduate of #IELOL — check it out: https://t.co/jajSIDXGEr #lrnchat
9:28 PM JD_Dillon Upcoming webinar (08/25) on essential principles for modern learning: https://t.co/Twer403Uaj #lrnchat
9:28 PM GautamGhosh RT @rhappe: Q2) Community management ensures that individuals feel comfortable enough to share by creating a supportive & challenging cultu…
9:28 PM StyleLearn If you have suffered in the hands of your LMS answer this pls https://t.co/ry6Rog0kPm #lrnchat
9:28 PM rhappe @JustStormy thank you – took a lot of conversations with our community. Learning together is pretty awesome #lrnchat
9:29 PM JGoodDFC Exploring learning via text msgs, chatbots & AI. Come for the ride! L&D podcast: Reaching the UML (iTunes) #lrnchat https://t.co/b0S368wsQc
9:29 PM rhappe @JaneBozarth you should be! #lrnchat
9:29 PM JustStormy @rhappe thank you for taking the time to be involved. love it! #lrnchat
9:30 PM StyleLearn Thank you all, great chat @rhappe you owe me a rosé 🤓#lrnchat https://t.co/9YHDN1MEf1
9:30 PM MMTingley Qwrap) Melissa Tingley, Learning Designer, occasional community manager, Boston. Happy to be back at #lrnchat
9:31 PM rhappe Signing off from the coast of Maine. If you would like more, our research is here: https://t.co/mnCuY3UekV #lrnchat
9:31 PM lrnchat Thanks everyone for joining #lrnchat tonight. See you next week! Look for weekly transcripts at https://t.co/ijNIXq164N
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