Transcript – 27 January 2011 (Early)

10:30:42 am lrnchat: Welcome everyone to #lrnchat. How have you been?
10:31:26 am j_boucher: Woooo it’s #lrnchat time!
10:31:54 am npmaven: Time for #lrnchat. Increased tweetage (and stimulating ideas) inevitable! #lrnchat
10:32:17 am lrnchat: Rules for #lrnchat: 1. Introduce yourself. Location? Focus? Fave topics? What brings you here tonight?
10:32:46 am kmryoung: Feelin’ good- excited for #lrnchat today!
10:32:55 am LandDDave: Joining #lrnchat for the next 30 minutes; please excuse the excess tweets! #Lrnchat
10:33:28 am lrnchat: Rule3. When writing, complete thoughts help followers outside chat learn from you. #lrnchat
10:33:35 am npmaven: Debra Beck, Wyoming, adult educator focused on e-learning (graduate-level) and nonprofit pro development. #lrnchat
10:33:48 am Luziata: @lrnchat Have you defined a topic for this #lrnchat? I´d like to chat about social networks and organizational culture.
10:33:52 am sguditus: Q1) Middle School Assistant Principal outside Boston: snowed in, but ready to learn something new today! #lrnchat
10:33:56 am lrnchat: Rule2. [try to] stay on the #lrnchat topic. A new question will be asked every 15 min or so. If you can, include Q# in related responses.
10:34:05 am kmryoung: Kelly Young- Indianapolis, IN, Managing the Learning Community at Humana, all things learning related. I’m here for the #lrnchat party!
10:34:11 am mrch0mp3rs: Aaron Silvers, Chicago, IL – Community Manager for @ADL_Initiative and our @lrnEXP project. Getting ready to rock #ASTD #TK11 #lrnchat
10:34:33 am LHeflinRike: Hi! Lisa from Indianapolis, IN. Super excited to see everyone’s thoughts on Perf Support! #lrnchat
10:34:37 am c4lpt: RT @lrnchat: Rules for #lrnchat: 1. Introduce yourself. Location? Focus? Fave topics? What brings you here tonight? #lrnchat
10:35:00 am lrnchat: Rule4. Remember to include #lrnchat in all posts. http://tweetchat.com http://tweetgrid.com & http://twubs.com work well.
10:35:01 am tonya_simmons: Tonya Goth Simmons, Des Moines, IA, Marketing coordinator & project developer for Phasient Learning Technologies in Ames #lrnchat
10:35:05 am stevenbrent: intro) Hi, Steven here. Curriculum developer in PA USA. Love SoMe, Collab, Games. Need to run, will rejoin @ 12:30pm Eastern #lrnchat
10:35:16 am StephanieDaul: Stephanie Daul, Instruction Designer, Chicago, Social Learning #lrnchat
10:35:24 am Luziata: RT @c4lpt: RT @lrnchat: Rules for #lrnchat: 1. Introduce yourself. Location? Focus? Fave topics? What brings you here tonight? #lrnchat
10:35:34 am c4lpt: Jane Hart from nr Bath in the UK helping L&Ds update their approach to workplace learning #lrnchat
10:35:57 am lindaurban: #lrnchat Linda Urban, Berkeley, CA. Many hats. Design & develop training, teach technical writing, develop user assistance of various sorts
10:36:11 am LandDDave: David Kelly, Training Director from NYC. greetings All! #Lrnchat
10:36:20 am Luziata: Luciana Annunziata, social learning designer, Brazil, sunny day around here! #lrnchat
10:36:21 am lrnchat: Rule5. Periodically RT questions so those outside #lrnchat know what you’re talking about & so they can chime in too.
10:36:37 am petersonandrew: #lrnchat Andrew Peterson, Scottville, MI, Geek / Nerd Hybrid with Instructional tendencies.
10:36:48 am j_boucher: Jess Boucher from very snowy NH. e-learning Product Manager for intelitek – just got back from giving training in MS. #lrnchat
10:36:51 am billcush: RT @lrnchat: Rules for #lrnchat: 1. Introduce yourself. Location? Focus? Fave topics? What brings you here tonight?
10:37:08 am 2GFred: Fred Stevens, Los Angeles. Business Performance Consultant, Personal Growth Coach. Enjoying ASTD-LA! #lrnchat
10:37:30 am torriedunlap: Sorry to be missing #lrnchat this am! I’m in Florida @Mottfoundation meeting working on afterschool issues. #santweets
10:38:07 am ZaraLynnKing: Zara in Mississauga, Ontario, Canada – eLearning Designer #lrnchat
10:38:09 am lrnchat: Rule6. On #lrnchat we aim to play nice. Sarcasm & irony welcome though. Really. Seriously. #bringiton
10:38:14 am billcush: Bill C. Mountain View, CA. Trying to change how sales people learn. Fond of the abstruse, the marvelous, and the incomprehensible. #lrnchat
10:38:28 am LearnTribe: #lrnchat intro Gordon McLeod, Learning Technologist, Glasgow. Excited to be on facilitation team to redesign our entire curriculum
10:38:45 am jmass: Justin Mass, Adobe, NY. Hi #lrnchat colleagues! Learning is our greatest technology!
10:38:46 am lrnchat: Rule7. A few mins before the end of #lrnchat, reintroduce yourself. Links, requests & shameless plugs welcome, too.
10:38:53 am CherylMcLean: Cheryl McLean, Chermac Instructional Designs, Winnipeg, Manitoba, instructional design, social learning #lrnchat
10:39:12 am flowersprof: Turea Flowers, Atlanta, Ga #lrnchat
10:39:13 am britz: Mark Britz Performance Specialist, Ambassador of Pull, Syracuse, NY …I’ll be lurking mostly today …meeting in 30min grrrrrr. #lrnchat
10:39:29 am 2GFred: @LandDDave Enjoyed your blog post about Angry Birds. #lrnchat
10:39:39 am tonya_simmons: and I’m likely to be in and out during the chat today – I’m entertaining a slightly sick boy this morning #lrnchat
10:39:58 am mrch0mp3rs: @Luziata Really? Brazil? You’re killing me #winterisnotsoawesome #lrnchat
10:40:11 am lrnchat: Q0) We begin w/ a #lrnchat welcome: What have you learned today? If nothing fabulous, what have you learned this week?
10:40:36 am cellodav: David Macdonald, techno-goto-guy at @ThorneloeUni in Sudbury, ON – may just observe today’s discussion (not lurking, honest!) #lrnchat
10:40:57 am sguditus: Q1) I have learned that it’s easy to be eaten up by your own to-do list if you don’t take time to stop, breathe, prioritize #lrnchat
10:41:02 am c4lpt: RT @lrnchat: Q0) We begin w/ a #lrnchat welcome: What have you learned today? If nothing fabulous, what have you learned this week?
10:41:09 am lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:41:14 am j_boucher: RT @lrnchat: Q0) We begin w/ a #lrnchat welcome: What have you learned today? If nothing fabulous, what have you learned this week?
10:41:28 am npmaven: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:41:34 am j_boucher: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:41:38 am ZaraLynnKing: I learned the value of backing up you files #lrnchat
10:41:41 am LandDDave: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:41:51 am ErnestFalconer: Ernest Falconer, Woodstock NY, Sr Director Hubsome.com I love social media and building communities organically #lrnchat
10:41:52 am OpenSesameNow: Today I’ve already learned how useful an outside perspective is. So easy to get stuck in your own tunnel. #lrnchat
10:41:52 am jmass: Q1) The use of clinical language😉 #lrnchat
10:41:54 am 2GFred: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:42:05 am tmiket: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:42:06 am ZaraLynnKing: training is providing information and teaching skills #lrnchat
10:42:13 am dtssmithers: Q0- Travis Smith, Atlanta, UPS, ISD, social learning, http://travisthoughts.com #lrnchat
10:42:25 am tmiket: Q1 Diff b/w training and performance support is APPLICATION! #lrnchat
10:42:27 am bschlenker: Hello #lrnchat! Sorry I’m late…’sup? #lrnchat
10:42:28 am LandDDave: Q0) I learned that when over a yard of snow falls in less than a month, you can actually run out of places to shovel to. #lrnchat
10:42:34 am LHeflinRike: Perf Support is after the training “event” , targeted at learning transfer to the workplace. Critical! #lrnchat
10:42:35 am petersonandrew: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:42:37 am ZaraLynnKing: performance support is coaching to maintain a learned skill or info #lrnchat
10:42:37 am dtssmithers: Q0- just watched @onEnterFrame utilizing #Articulate to its fullest! http://ht.ly/3Llwj I like this a lot! #lrnchat
10:42:47 am elatedca: RT @trustmark: The Exciting Potential of On-Line Learning: What I learned in e-School this Semester. http://t.co/LJiP1qV #lrnchat
10:42:56 am jmass: @sguditus Balance to-do’s with downtime, totally! #lrnchat
10:42:58 am c4lpt: Q0) I learned that those at #lt11uk this year were more interested in SoMe than last. I wonder if any of them are here? #lrnchat
10:43:03 am kmryoung: Q0- not learned, but reinforced. Collaboration happens best when trust is not only established, but reinforced. #lrnchat
10:43:07 am ZaraLynnKing: To really be effective you have to have both in place #lrnchat
10:43:12 am mrch0mp3rs: Q0) There’s a lot of work that goes into the design of a long term project. I’m learning about all the blanks I need to fill-in. #lrnchat
10:43:14 am c4lpt: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:43:14 am lindaurban: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:43:19 am tmiket: @LHeflinRike If performance support is good in the right scenario it could be use INSTEAD of training #lrnchat
10:43:27 am britz: I learned I’m getting an intern! Woot! #lrnchat
10:43:42 am c4lpt: q1) Training is PUSH, perfromance supoort is PULL #lrnchat #lrnchat
10:43:51 am ErnestFalconer: Q1)I think that training is teaching the basic skills, performance support is sharpening them to next level capabilities #lrnchat
10:43:52 am Luziata: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:43:52 am billcush: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
10:43:57 am petersonandrew: #lrnchat training implies learning something new, performance support implies making what you do easier.
10:43:58 am LHeflinRike: Right on!! RT @tmiket: @LHeflinRike If performance support is good in the right scenario it could be use INSTEAD of training #lrnchat
10:44:05 am ZaraLynnKing: RT @c4lpt: q1) Training is PUSH, performance support is PULL #lrnchat #lrnchat
10:44:07 am mrch0mp3rs: Q1) I see Performance Support as “pull” and training as “push” #lrnchat
10:44:08 am TrDev: eLearning Course Development: A How To Guide – (From the Experts): This eLearning White Paper… http://dlvr.it/FCrPn #trdev #lrnchat
10:44:08 am lindaurban: Q1) Performance support is available on the job; training might be, but is more often separate #lrnchat
10:44:13 am dtssmithers: Q1) Training is PUSH, perfromance supoort is PULL #lrnchat
10:44:15 am britz: I learned I’m going to Learning Solutions 2011 in March … Woot! Woot #lrnchat
10:44:25 am KristiBroom: Hi All – Multi-meeting at the moment, but hope to hop in here soon #lrnchat
10:44:28 am mrch0mp3rs: @c4lpt It’s like we read each others’ thoughts, Jane. #lrnchat
10:44:33 am ManaPocketbooks: RT @LHeflinRike: Perf Support is after the training “event” , targeted at learning transfer to the workplace. Critical! #lrnchat
10:44:35 am c4lpt: Q1) Training is usually a separate event”; Performance support is embedded in the workflow #lrnchat
10:44:37 am LearnTribe: q0) Left to my own devices I can declutter & refine Moodle until it’s shiny & user friendly. #lrnchat
10:44:42 am tmiket: @mrch0mp3rs Yes only use what you need re:push/pull #lrnchat
10:44:44 am dtssmithers: Q1-Training is org driven, Perf Support is user driven #lrnchat
10:44:45 am ILXGroup: Hi, Kristen at ILX Group here joining #lrnchat
10:44:51 am LandDDave: RT @britz: I learned I’m going to Learning Solutions 2011 in March … << I learned I have another reason to be envious of @britz…#lrnchat
10:44:52 am ErnestFalconer: @tmiket @LHeflinRike but is there a basic skill set that must be acquired first? #lrnchat
10:44:53 am mrch0mp3rs: Seems to be a lot of consensus forming on the Push/Pull thing. #lrnchat
10:45:08 am c4lpt: RT @mrch0mp3rs: @c4lpt Its like we read each others thoughts, Jane. <🙂 #lrnchat
10:45:08 am dtssmithers: Q1-Training is happens to me, Perf Support is happening for me. #lrnchat
10:45:08 am sguditus: Q1) Informal vs. formal feedback #lrnchat
10:45:19 am bschlenker: Q1) Why can’t we be trained via content labeled “perf.support”? #lrnchat
10:45:21 am npmaven: RT @c4lpt: Q1) Training is usually a separate event”; Performance support is embedded in the workflow #lrnchat
10:45:21 am britz: Q1) Training = Push / Performance Support mainly = Pull #lrnchat
10:45:24 am jmass: @dtssmithers Training is PUSH, perfromance supoort is PULL #lrnchat Guess that settles it!
10:45:27 am dtssmithers: Q1-Training is typically formal, Perf Support is typically informal #lrnchat
10:45:38 am ZaraLynnKing: RT @dtssmithers: Q1-Training is happens to me, Perf Support is happening for me. #lrnchat
10:45:38 am CherylMcLean: Q1) Performance support is often ongoing while training is often restricted to a specific time. They should compliment each other. #lrnchat
10:45:46 am npmaven: That should resonate.🙂 RT @dtssmithers: Q1-Training is happens to me, Perf Support is happening for me. #lrnchat
10:45:47 am billcush: Q1) Training is taken to learn something new…PS helps me perform a task I may already know how, but perhaps forgot… #lrnchat
10:45:51 am OpenSesameNow: I want some more of that perf supp RT @c4lpt Training is usually a separate event; Performance support is embedded in the workflow #lrnchat
10:45:52 am tmiket: @ErnestFalconer Depends on the context Why take a day long class on Word when all I need to know is how to insert a picture? #lrnchat
10:45:55 am c4lpt: @ErnestFalconer @tmiket @LHeflinRike <We’ll come onto that later #lrnchat
10:45:59 am KristiBroom: RT @britz: Q1) Training = Push / Performance Support mainly = Pull #lrnchat
10:46:00 am lindaurban: Q1) performnce support is there when people want it/need it #lrnchat
10:46:04 am LHeflinRike: Yes, depends on type of Perf Sup like coaching, etc RT @ErnestFalconer: @tmiket @LHeflinRike is there a basic skill acquired first? #lrnchat
10:46:06 am 2GFred: Sounds like OTJ training is really performance support?? #lrnchat
10:46:07 am dtssmithers: Q1-Training is expense, Perf Support costs less #lrnchat
10:46:23 am dtssmithers: Q1-Training is time consuming, Perf Support is time efficient #lrnchat
10:46:28 am jesusmartinez: RT @c4lpt: Q1) Training is usually a separate event”; Performance support is embedded in the workflow #lrnchat
10:46:36 am c4lpt: q1) Performance support is on demand, training often not #lrnchat
10:46:41 am lindaurban: RT @dtssmithers: Q1-Training is typically formal, Perf Support is typically informal #lrnchat
10:46:48 am ZaraLynnKing: @2GFred not necessarily. #lrnchat
10:46:51 am billcush: Luv it..”embedded in workflow” @c4lpt: Q1) Training is usually a separate event”; Performance support is embedded in the workflow #lrnchat
10:46:51 am LeeMarkDavies: Q1) in training we trust, in performance support we truss #lrnchat
10:47:00 am bschlenker: RT @c4lpt: q1) Performance support is on demand, training often not #lrnchat
10:47:06 am tmiket: @alison_buckley Don’t forget the performance support for your marathon!😎 #lrnchat
10:47:16 am LHeflinRike: Could be to me, OJT is type of Perf Support RT @2GFred: Sounds like OTJ training is really performance support?? #lrnchat
10:47:18 am dtssmithers: Q1-Both, training and perf support, are measurable but by two opposite measures. #lrnchat
10:47:24 am StephanieDaul: @c4lpt q1) Performance support is on demand, training often not #lrnchat
10:47:24 am kmryoung: RT @2GFred: Sounds like OTJ training is really performance support?? #lrnchat
10:47:27 am jmass: Q1) Training happens somewhere. Perf support happens. #lrnchat
10:47:28 am LandDDave: Q1) Performance Support is something that is often forgotten about after Training is over and we move on to the next thing. #lrnchat
10:47:33 am dtssmithers: Q1-Training is scheduled/separate, Perf Support is just in time. #lrnchat
10:47:33 am juandoming: RT @c4lpt: q1) Performance support is on demand, training often not #lrnchat
10:47:36 am ZaraLynnKing: @2GFred not necessarily. If the intention is not to provide more wanted help then it is just training #lrnchat
10:47:36 am Luziata: #lrnchat Q1) Performance support is much broader: it´s about building a learning and working environment, making sense of tools, teamwork…
10:47:56 am tmiket: @bschlenker Training is too often demanded OF us not BY us #lrnchat
10:48:09 am prince2blog: RT @ILXGroup: Hi, Kristen at ILX Group here joining #lrnchat
10:48:10 am lindaurban: This is Informal learning/training, vs formal>RT @bschlenker: Q1) Why can’t we be trained via content labeled “perf.support”? #lrnchat
10:48:15 am LandDDave: Q1) Training is the gasoline; Performance Support is the Gas Pedal. #lrnchat
10:48:17 am ZaraLynnKing: unfortunate but true RT @LandDDave: Q1) PS is something often forgotten after Training is over and we move on to the next thing. #lrnchat
10:48:22 am jmass: @2GFred OTJ training is really performance support? If only we had consensus on language! #lrnchat
10:48:23 am LHeflinRike: In the best cases RT @StephanieDaul: @c4lpt q1) Performance support is on demand, training often not #lrnchat
10:48:39 am dtssmithers: Q1-I would argue that Training has a lower business impact than perf support. #lrnchat
10:48:41 am AmazonKindle: RT @sahana2802: danger of silos and hierarchies in organizations #lrnbk #lrnchat http://amzn.com/k/2I6E877S1XH4P #Kindle
10:48:44 am ErnestFalconer: Q1)training is mandatory, perf support is asked for and grows as much as the employee wants it to..If they r hungry..even faster #lrnchat
10:48:49 am LearnTribe: q1) training is “done to” people – performance support is interactive to refine what they can do #lrnchat
10:49:00 am bschlenker: RT @tmiket: @bschlenker Training is too often demanded OF us not BY us <yes. its sad😦 #lrnchat
10:49:16 am j_boucher: When I saw this Q, I asked, what’s Perf Support? Now it seems like I knew it but never knew it had a name! #lrnchat
10:49:29 am tmiket: @dtssmithers And rightfully so huh? re:Perf Supt over training #lrnchat
10:49:32 am ZaraLynnKing: @dtssmithers I would disagree with you #lrnchat
10:50:05 am dtssmithers: @ZaraLynnKing Disagree about what? #lrnchat
10:50:32 am LHeflinRike: Trng needs to have bus impact; Perf Sup is the key @dtssmithers: Q1-I would argue Training has lower bus impact than perf support. #lrnchat
10:50:44 am ZaraLynnKing: @dtssmithers that PS has more impact than training. #lrnchat
10:50:58 am jmass: Q1) Training happens first, but PS should align with original effort. #lrnchat
10:51:18 am ZaraLynnKing: RT @jmass: Q1) Training happens first, but PS should align with original effort. #lrnchat
10:51:21 am dtssmithers: @ZaraLynnKing business impact is greater than ROI #lrnchat
10:51:25 am dtssmithers: RT @jmass: Q1) Training happens first, but PS should align with original effort. #lrnchat
10:51:26 am c4lpt: q1) Training is usually driven top-down by a manager, performance support happens bottom up (ie is under the control of individ) #lrnchat
10:51:28 am StephanieDaul: Q1) You can training on anything but perf support is about biz results #lrnchat
10:51:32 am sifowler: Can’t join #lrnchat today. Great topic. Will look for @LandDDave’s summary (lest he ever thinks he can get away with not writing one!).
10:51:36 am LandDDave: Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:51:53 am ErnestFalconer: Q1)Training ends and performance support carries you as far as you would like it to. #lrnchat
10:51:56 am jmass: @j_boucher Never knew it (PS) had a name. Totally underscores need for consensus on language. #lrnchat
10:51:56 am 2GFred: RT @StephanieDaul: Q1) You can training on anything but perf support is about biz results #lrnchat
10:51:57 am c4lpt: q1) Training is about LEARNING, Performance Support is about DOING A JOB (BETTER) #lrnchat
10:51:57 am tmiket: @ZaraLynnKing Depends on how each is done (PS vs Trng) but ultimate goal of both is performance #lrnchat
10:52:00 am LandDDave: RT @c4lpt: q1) Training is usually driven top-down by a manager, performance support happens bottom up #lrnchat
10:52:04 am LHeflinRike: Totally Agree! RT @LandDDave: Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:52:13 am dtssmithers: Q1-Done right. PS should reinforce Training and drive retention, esp. for compliance/regulation-oriented orgs #lrnchat
10:52:15 am Luziata: #lrnchat @bschlenker @c4lpt Perf sup is on demand and dealing with emergent subjects. Empowering teams for decision making and learning.
10:52:17 am StephanieDaul: RT @LandDDave Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:52:17 am LearnTribe: RT @C4LPT: q1) Training usually driven top-down by a manager, performance support happens bottom up (ie under control of indiv) #lrnchat
10:52:24 am dtssmithers: RT @tmiket: @ZaraLynnKing Depends on how each is done (PS vs Trng) but ultimate goal of both is performance #lrnchat
10:52:27 am bschlenker: Q1) I’ll ask it differently…why isn’t performance support simply part of a total training solution? #lrnchat
10:52:36 am dtssmithers: Absolutely! RT @LandDDave: Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:52:36 am 2GFred: RT @c4lpt: q1) Training is about LEARNING, Performance Support is about DOING A JOB (BETTER) #lrnchat
10:52:41 am ZaraLynnKing: @tmiket that i agree with. @dtssmithers #lrnchat
10:52:50 am tmiket: I’m watching him too!😎 RT @sifowler: Will look for @LandDDave (lest he ever thinks he can get away with not writing one!). #lrnchat
10:52:54 am Luziata: RT @LandDDave: Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:53:04 am LandDDave: @sifowler Funny… I read your tweet and thought “I guess I HAVE to write one this week!” #lrnchat
10:53:13 am petersonandrew: #lrnchat Training has a budget, PS is up to you
10:53:14 am StephanieDaul: @bschlenker Good question…I’ll ask it differently…why isn’t performance support simply part of a total training solution? #lrnchat
10:53:28 am LeeMarkDavies: Q1) you can train a gun, but all the performance support in the world will not have same effect on said gun #lrnchat
10:53:29 am jmass: @bschlenker PS part part of a total training solution? It should be, yes! #lrnchat
10:53:32 am juandoming: @C4LPT Education must produce quantifiable results?, I guess it’s hard, but training instead, yeah. #lrnchat #edcaht #juandon
10:53:35 am c4lpt: Q1) Training is often the “easy” option to address symptoms of problem rather than its root #lrnchat
10:53:36 am OpenSesameNow: RT @stephaniedaul: RT @LandDDave Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:53:39 am tmiket: @bschlenker Disconnect b/w what you have access to. Most training ppl have to connections to the actual systems to embed PS #lrnchat
10:53:47 am dtssmithers: Gr8! PS should be part of the deliverables for Training Dev. RT @bschlenker y isn’t PS simply part of a total training solution? #lrnchat
10:53:54 am sguditus: Q1) Training is about providing the tools, and performance support is feedback about the journey. #lrnchat
10:53:54 am 2GFred: RT @bschlenker: Q1) …why isnt performance support simply part of a total training solution? #lrnchat
10:53:59 am billcush: Q1) Does anyone thing good performance support could eliminate need to training? #lrnchat
10:54:03 am LandDDave: RT @petersonandrew: #lrnchat Training has a budget, PS is up to you<< Performance Support should be in the budget too. #lrnchat
10:54:07 am CherylMcLean: RT @dtssmithers: Q1-Done right. PS should reinforce Training and drive retention, esp. for compliance/regulation-oriented orgs #lrnchat
10:54:23 am billcush: Indeed. RT @landddave: Q1) Performance Support is often what’s missing in a Training Program that has failed. #lrnchat
10:54:47 am lindaurban: Definitely – depends on work/tasks RT @billcush: Q1) Does anyone thing good performance support could eliminate need to training? #lrnchat
10:54:48 am tmiket: @bschlenker sorry– most DON’T have any connections to embed PS where it is needed #lrnchat
10:54:48 am dtssmithers: PS should be in budget. RT @petersonandrew: #lrnchat Training has a budget, PS is up to you
10:54:49 am c4lpt: @billcush Q1) I’ve show it – see coming up Q #lrnchat
10:54:49 am ZaraLynnKing: RT @billcush: Indeed. RT @landddave: Q1) Performance Support is often whats missing in a Training Program that has failed. #lrnchat
10:54:52 am ErnestFalconer: Q1)You never stop learning, so you never stop training, performance support is just the next phase, after initial introduction. #lrnchat
10:55:08 am jmass: Q1) Training is typically an event that starts and ends, PS an contextual experience that can happen by design or not. #lrnchat
10:55:08 am StephanieDaul: @billcush It depends on what you are trying to accomplish. In some case yes. #lrnchat
10:55:14 am Luziata: @LandDDave q1) challenge is match training and Perf S. Or else org. culture´ll just eat up the learning in case of paradigm shifts. #lrnchat
10:55:14 am LearnTribe: @bschlenker because too many managers think sitting for 2 hours listening to someone talk gets staff to do job right #lrnchat
10:55:15 am tweenid: RT @c4lpt: Q1) Training is usually a separate event”; Performance support is embedded in the workflow #lrnchat
10:55:33 am LeeMarkDavies: Q1) is “performance support” the in word for consultants now training budgets are being cut back? #lrnchat
10:55:40 am dtssmithers: RT @jmass: Q1) Training is typically an event that starts and ends, PS an contextual experience that can happen by design or not #lrnchat
10:55:45 am bschlenker: Q1) Performance support enforces “spaced repetition” which is, I believe, a very strong learning theory, yes? #lrnchat
10:55:45 am LandDDave: Q1) Right now Performance Support is looked at as part of Training. We need to flip that. #lrnchat
10:55:45 am StephanieDaul: RT @jmass Q1) Training is typically an event that starts and ends, PS an contextual experience that can happen by design or not. #lrnchat
10:55:49 am tmiket: @bschlenker I can build training content but don’t have ability to include it in the systems, processes, etc actual work is done #lrnchat
10:55:51 am lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:10 am KristiBroom: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:11 am 2GFred: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:14 am jmass: Total aside – have to love to see ideas build in #lrnchat stream!
10:56:16 am dtssmithers: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:17 am dtssmithers: #lrnchat
10:56:18 am bschlenker: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:19 am tweenid: q1) performance support reduces need for training #lrnchat
10:56:20 am tmiket: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:21 am c4lpt: @LeeMarkDavies It’s NOW about helping people REALLY do their jobs better #lrnchat
10:56:26 am ZaraLynnKing: The trick is designing a program that provides the opportunity to include and encourage PS #lrnchat
10:56:30 am dtssmithers: Q2- Good PS: SoMe #lrnchat
10:56:31 am petersonandrew: RT @LeeMarkDavies: Q1) is “performance support” the in word for consultants now training budgets are being cut back? #lrnchat
10:56:33 am StephanieDaul: Q2) Where, when and how the learner will use it #lrnchat
10:56:34 am npmaven: RT @jmass: Q1) Training is typically an event that starts and ends, PS an contextual experience that can happen by design or not. #lrnchat
10:56:36 am ErnestFalconer: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:36 am j_boucher: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:48 am LandDDave: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:49 am 2GFred: RT @ZaraLynnKing: The trick is designing a program that provides the opportunity to include and encourage PS #lrnchat
10:56:51 am c4lpt: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:53 am jmass: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:56:54 am KristiBroom: Nice! RT @tweenid: q1) performance support reduces need for training #lrnchat
10:56:57 am Luziata: #lrnchat Word training is too broad. Technical training can boost performance rapidly, but when you talk about competences, for ex..#lrnchat
10:57:02 am dtssmithers: Q1-Training is often CYA while PS is often people-focused, enabling & empowering #lrnchat
10:57:04 am lindaurban: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:57:05 am npmaven: RT @lrnchat: Q2) What makes a good performance support solution? #lrnchat
10:57:07 am tmiket: Q2 Good perf support system = Just what I need – just in time #lrnchat
10:57:08 am KristiBroom: RT @StephanieDaul: Q2) Where, when and how the learner will use it #lrnchat
10:57:17 am StephanieDaul: @ZaraLynnKing the key is “design” and not leaving it up to chance #lrnchat
10:57:25 am jmass: Q2) Accessibility, timeliness and relevance. #lrnchat
10:57:27 am tweenid: Q1) Performance support shoulb be built into systems when they are implemented – not an afterthought #lrnchat
10:57:28 am LandDDave: Q2) What makes a good perfomance support solution? <<Easy accesibility in the time of need #lrnchat
10:57:30 am britz: Q2) If Performance support is a component of training (which it shld be) the training must leverage the tools in the training #lrnchat
10:57:31 am KristiBroom: Q2 Users can quickly, easily use it for immediate performance improvement #lrnchat
10:57:36 am c4lpt: Q2) Embedded in workflow, co-designed by the individs/team and under their own control; not managed by trainer or other line mgr #lrnchat
10:57:47 am sguditus: Q2) A good performance support system provides ongoing, constant feedback in an open and honest forum for authentic change #lrnchat
10:57:47 am Luziata: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:57:51 am LearnTribe: q2) web 2.0 collaborative access to information and support – with TIME to use what you’ve learned #lrnchat
10:57:55 am npmaven: Classic adult learning component. RT @tmiket: Q2 Good perf support system = Just what I need – just in time #lrnchat
10:57:56 am j_boucher: Q2 I think here Search is king. I need to find what I need, get an answer and get back to work. #lrnchat
10:57:57 am LeeMarkDavies: my 15 year old cricket box certainly provides plenty of performance support – like the phrase “do it, or leave” #lrnchat
10:57:58 am dtssmithers: Q2- Good PS? Involves good design, strategy, and content. #lrnchat
10:58:01 am ZaraLynnKing: PS is also a place that we can try to take advantage of SoMe options. either controlled or not. #lrnchat
10:58:07 am bschlenker: Q2) A good PS knows what content I need and when to give it too me before I ask for it #lrnchat
10:58:18 am tmiket: Q2 What I need, where I need it and when I need it. #lrnchat
10:58:20 am lindaurban: RT @C4LPT: Q2) Embedded in workflow, codesigned by individs/team & under their own control; not managd by trainer or other line mgr #lrnchat
10:58:29 am c4lpt: Q2) Involves working WITH people, not imposing something on them that they are unlikely to use #lrnchat
10:58:30 am tweenid: Q2) Performance support should be built into systems when they are implemented – not an afterthought #lrnchat – corrected
10:58:34 am StephanieDaul: Q2) PS is not just about the content but how it is delivered so the learner can use it #lrnchat
10:58:38 am LandDDave: @britz I think Training should be a component of Performance Support. #lrnchat
10:58:45 am ErnestFalconer: Q2)internet, people, community, a community of support #lrnchat
10:58:54 am tweenid: RT @LandDDave: Q2) What makes a good perfomance support solution? <<Easy accesibility in the time of need #lrnchat
10:58:57 am dtssmithers: Q2- good PS? Needs top-down support. Viral growth, driven by grassroots. #lrnchat
10:58:59 am KristiBroom: Agree RT @j_boucher: Q2 I think here Search is king. I need to find what I need, get an answer and get back to work. #lrnchat
10:58:59 am LeeMarkDavies: @C4LPT excuse me whilst I stifle a yawn……. #lrnchat
10:59:03 am bschlenker: Q2)…or it just sits there and leaves me alone UNTIL I ask for it…LOL! #lrnchat
10:59:11 am sguditus: @lindaurban @C4LPT Good point: embedded systems are most effective #lrnchat
10:59:13 am juandoming: @C4LPT @LeeMarkDavies to assist in their work, we must train them in the best of himself, in what we call excellence. #lrnchat
10:59:24 am juandoming: RT @MoodleMcKean: Mobile Education : Where Do I Start? « Samantha’s Blog http://bit.ly/eHLx5P #mlearning #mobile #edchat #lrnchat #tlchat #resources
10:59:25 am Luziata: Q2) #lrnchat It has to be practical and usefull for teams, not only for KPI measurement. It has to be stimulating and yes, a learing tool.
10:59:39 am SJJudy: RT @SLHandbook: My Social Learning Handbook is now available and includes a practical SoMe guide for L&D http://bit.ly/gZzrHp #ltuk11 #lrnchat
10:59:43 am britz: RT @c4lpt: Q2) Embedded in workflow, co-designed by the individs/team and under their own control/ Yeah. What she said! #lrnchat
10:59:44 am petersonandrew: Q2) in order to have any validity, the performance support has to come from a source who has been in the trenches. #lrnchat
10:59:45 am flowersprof: Q2) easily assessible, just in time, directed at specific performance gap #lrnchat
10:59:47 am billcush: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
10:59:47 am ZaraLynnKing: Free interaction from invested parties. I like coaches. #lrnchat
10:59:49 am j_boucher: Q2 alternate answer) NOT Clippy. #lrnchat
11:00:02 am jmass: Q2) An established baseline of performance in the first place. #lrnchat
11:00:15 am KristiBroom: RT @flowersprof: Q2) easily assessible, just in time, directed at specific performance gap #lrnchat
11:00:16 am tmiket: RT @KristiBroom: @j_boucher: Q2 Could it be even better if you didn’t have to search and the info was context sensitive? #lrnchat
11:00:18 am britz: Gotta run! Hope to see fellow double-dippers tonight at 8:30pm EST! #lrnchat
11:00:19 am CherylMcLean: Q2) Good PS depends on carefully listening to what your users need and clearly understanding what they need to do. #lrnchat
11:00:20 am LearnTribe: RT @tweenid: Q2) Performance support should be built into systems when they are implemented – not an afterthought #lrnchat >if only!
11:00:24 am lindaurban: Q2) #lrnchat – Performance support may be combination of solutions – Designed info, wikis, forums, CoP, help/wizards in software…
11:00:37 am LandDDave: Q2) The design of an effective PS system should include substantial input from the end-user. #lrnchat
11:00:37 am c4lpt: Q2) People are already using tools (partic SoMe) to solve their own learning/ performance problems; let them get out on with it #lrnchat
11:00:39 am ZaraLynnKing: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
11:00:45 am busynessgirl: Dear #lrnchat, Even though you are tempting me to not work on my dissertation, I’m afraid that today the dissertation wins.
11:00:46 am billcush: Q2) I think @c4lpt said it right….if PS is embedded in the workflow, it is a good solution. #lrnchat
11:00:49 am Luziata: RT @britz: RT @c4lpt: Q2) Embedded in workflow, co-designed by the individs/team and under their own control/ Yeah. What she said! #lrnchat
11:01:01 am centralohioastd: RT @lrnchat: Q1) What do you see as the difference between “training” and “performance support”? #lrnchat
11:01:06 am jmass: Q2) I like when my PS solution is a peer, preferably while over coffee. #lrnchat
11:01:14 am ZaraLynnKing: RT @lindaurban: PS may be combination of solutions – Designed info, wikis, forums, CoP, help/wizards in software… #lrnchat
11:01:23 am LandDDave: @britz Generally I frown on double-dipping, but in the case of #lrnchat I guess it’s OK.😉 #lrnchat
11:01:24 am LeeMarkDavies: @juandoming of course we must, just like heaping dung on mushrooms facilitates growth #lrnchat
11:01:26 am KristiBroom: Yes! RT @LandDDave: Q2) The design of an effective PS system should include substantial input from the end-user. #lrnchat
11:01:26 am ErnestFalconer: @ZaraLynnKing exactly a community supporting you could be like a bunch of coaches, experts in different areas you may need support. #lrnchat
11:01:31 am npmaven: RT @lindaurban: Q2) Performance support may be combination of solutions-Designed info, wikis, forums, CoP, help in software… #lrnchat
11:01:43 am dtssmithers: I think many of the Q1 answers answer Q2. Alignment of perf. obj, strategy, goals, etc. #lrnchat
11:01:58 am sparkandco: Q2) What makes a good pss? I use the categories: tell me how, show me how, let me try (overlaps with training) #lrnchat
11:01:58 am crumphelen: #lrnchat Helen here. Late – dodgy network connection. Not good enough!! From MA student of Technolgy, Learning, Innovation & Change, Ireland
11:02:13 am j_boucher: @tmiket @KristiBroom as long as it’s not a distraction I am in favor of context-sensitivity. Also depends on the client. #lrnchat
11:02:17 am ILXGroup: RT @KristiBroom: Yes! RT @LandDDave: Q2) The design of an effective PS system should include substantial input from the end-user. #lrnchat
11:02:23 am petersonandrew: Q2) an external viewpoint / evaluation should be part of any sanity check #lrnchat
11:02:23 am KristiBroom: @tmiket @KristiBroom @j_boucher Yes, I think context sensitive is ideal. But in absence of that, easy search is needed. #lrnchat
11:02:32 am ZaraLynnKing: RT @dtssmithers: Alignment of perf. obj, strategy, goals, etc. #lrnchat
11:02:34 am LandDDave: Q2) A QR Code right next to the item you’re about to use. #lrnchat
11:02:42 am Luziata: @lindaurban #lrnchat Agree, it is an environment for daily work that assembles a series of useful solutions.
11:02:51 am lindaurban: Q2) #lrnchat Lots of performance support available from #techcomm deliverables – trainers should partner with tech pubs when planning
11:02:58 am dtssmithers: Same re:training RT @LandDDave: Q2) The design of an effective PS system should include substantial input from the end-user. #lrnchat
11:03:06 am sparkandco: Hi – arriving late – Holly from the west coast of Canada – it’s foggy here this morning. #lrnchat
11:03:13 am LHeflinRike: Accountability methods important to Perf Support deisgn. Got to get them to do it! #lrnchat
11:03:28 am npmaven: RT @Luziata: @lindaurban Agree, it is an environment for daily work that assembles a series of useful solutions. #lrnchat
11:03:32 am ErnestFalconer: Q2)I’m saying crowdsourcing for coaches or mentors..find the support by reaching out and run with the best. #lrnchat
11:03:50 am billcush: Now that is cool. RT @landddave: Q2) A QR Code right next to the item you’re about to use. #lrnchat
11:03:55 am c4lpt: Q2) It’s about L&D professionals (not ext consultants) helping their people to work and learn smarter #lrnchat
11:04:03 am CherylMcLean: RT @c4lpt: Q2) Embedded in workflow, co-designed by the individs/team and under their own control; not managed by trainer or other line mgr #lrnchat
11:04:05 am tmiket: @LHeflinRike I’m curious re: accountability – Got to get them to do what? #lrnchat
11:04:11 am npmaven: (Nonprofit tweeps, how does your environment foster these workplace solutions?) #lrnchat
11:04:16 am jmass: Q2) How many would consider #lrnchat a PS solution? #lrnchat
11:04:29 am LandDDave: RT @lrnchat: Q2) What makes a good perfomance support solution? #lrnchat
11:04:37 am jmass: RT @ErnestFalconer: Q2)I’m saying crowdsourcing for coaches or mentors..find the support by reaching out and run with the best. #lrnchat
11:04:37 am npmaven: RT @c4lpt: Q2) Its about L&D professionals (not ext consultants) helping their people to work and learn smarter #lrnchat
11:04:38 am dtssmithers: SIDE NOTE: Sometimes TweetGrid double tweets. Slightly annoying. #tweetgrid @tweetgrid #lrnchat
11:04:59 am billcush: @stephaniedaul I thought so…perhaps more for experienced people than new people, as an example. #lrnchat
11:05:14 am LHeflinRike: Whatever PS method used; whether assignments, coaching, etc @tmiket: I’m curious re: accountability – Got to get them to do what? #lrnchat
11:05:17 am Luziata: @C4LPT It´s also about managers having a solid partnership with L&D. #lrnchat
11:05:21 am StephanieDaul: @LandDDave Q2) A QR Code right next to the item you’re about to use. #lrnchat
11:05:23 am ZaraLynnKing: I would it mine RT @jmass: Q2) How many would consider #lrnchat a PS solution? #lrnchat
11:05:26 am lrnchat: Q3) What (new) skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:05:30 am dtssmithers: Maybe not #lrnchat, but the L&D com of prac on Twitter, yes! RT @jmass: Q2) How many would consider #lrnchat a PS solution?
11:05:56 am c4lpt: RT @lrnchat: Q3) What skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:06:12 am sparkandco: RT @dtssmithers: Maybe not #lrnchat, but L&D com of prac on Twitter, yes! RT @jmass: Q2) consider #lrnchat a PS solution? me too #lrnchat
11:06:17 am c4lpt: Q3) REALLY understand the business and how it works #lrnchat
11:06:27 am 2GFred: RT @lrnchat: Q3) What(new)skills will/do you need 2help pp and teams with improving/supporting perfromance in the workplace? #lrnchat
11:06:28 am lindaurban: RT @lrnchat: Q3) What (new) skills will/do U need to help individuals & teams w/improving/supporting performance in the workplace? #lrnchat
11:06:34 am j_boucher: RT @lrnchat: Q3) What new skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace?
11:06:34 am ErnestFalconer: @jmass #lrnchat #somechat anychat is a great support…we are sourcing the crowd as we speak..
11:06:37 am KristiBroom: RT @lrnchat: Q3)What (new) skills will/do you need to help individuals & teams w/ improving/supporting performance in the workplace #lrnchat
11:06:46 am tmiket: RT @lrnchat: Q3) What skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:06:47 am LandDDave: RT @lrnchat: Q3) What skills will/do you need to help improving/supporting performance in the workplace? #lrnchat
11:06:51 am dtssmithers: RT @lrnchat Q3) What (new) skills will/do you need to help individuals & teams w/improving/supporting perfromance in the workplace? #lrnchat
11:06:52 am LandDDave: RT @c4lpt: Q3) REALLY understand the business and how it works #lrnchat
11:06:52 am LHeflinRike: Q3 Equipping managers to be very involved in the Perf Support; such as equip them to use coach approach #lrnchat
11:07:06 am dtssmithers: Q3-SEARCHABILITY. #lrnchat
11:07:08 am npmaven: @lrnchat: Q3) What skills will/do you need to help individuals and teams with improving/supporting performance in the workplace? #lrnchat
11:07:17 am ZaraLynnKing: RT @LandDDave: RT @c4lpt: Q3) REALLY understand the business and how it works #lrnchat
11:07:19 am c4lpt: 1/2 Q3) Help people become more autonomous to deal with their own performance problems #lrnchat
11:07:22 am tmiket: Q3 Skills to CONNECT them to the right info and people #lrnchat
11:07:25 am ZaraLynnKing: Buy in #lrnchat
11:07:32 am sparkandco: Q3) new skills? performance consulting might be new to some. #lrnchat
11:07:36 am dtssmithers: Q3- SEARCHABILITY: ability to quickly find what is needed/lacking in order to accomplish work. #lrnchat
11:07:37 am mrch0mp3rs: RT @tmiket: Q3 Skills to CONNECT them to the right info and people #lrnchat
11:07:41 am LHeflinRike: Yes including their work culture RT @LandDDave: RT @c4lpt: Q3) REALLY understand the business and how it works #lrnchat
11:07:43 am KristiBroom: RT @tmiket: Q3 Skills to CONNECT them to the right info and people #lrnchat
11:07:44 am 2GFred: RT @tmiket: Q3 Skills to CONNECT them to the right info and people #lrnchat
11:07:46 am npmaven: (Nonprofit friends, hoping you’ll chime in on that question about skills where performance support is needed. Any common themes?) #lrnchat
11:07:57 am LandDDave: Q3) The ability to replace the word EVENT with PROCESS. #lrnchat
11:07:58 am tonya_simmons: well, kids, looks like #lrnchat is a #fail for me today – so I learned that #lrnchat & a 3-year-old are incompatible, maybe tonight
11:08:00 am tweenid: Q3) helping SME’s codify the work processes to embed it in the workflow is key #lrnchat
11:08:03 am lindaurban: Q3) #lrnchat user/learner/business analysis – must understand the context of need
11:08:18 am LHeflinRike: Good one! RT @ZaraLynnKing: Buy in #lrnchat
11:08:19 am dtssmithers: Q3- Understanding the importance of a weak/strong network & how social networking improves that. #lrnchat
11:08:20 am tmiket: Q3 Skills that allow them to ask the right questions #lrnchat
11:08:22 am ErnestFalconer: Q3) Collaborative skills, listening, and learning…they way that technology changes you must learn and be cutting edge #lrnchat
11:08:24 am Luziata: You might have personal solutions for perf. sup. and corporate solutions. #lrnchat works for me, maybe not for others. It´s being in charge.
11:08:40 am c4lpt: 2/2 Q3) Where they can’t do it themselves, help them find the right solution for them, build it with them #lrnchat
11:08:43 am jmass: RT @lrnchat: Q3) What (new) skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:08:45 am ZaraLynnKing: Improve emotional intelligence. Move from creative brain to social brain more easily. #lrnchat
11:08:50 am tweenid: Q3) Anticipating where the workflow is tricky and develop PSS to anticipate workers needs #lrnchat
11:08:52 am mrch0mp3rs: Building on @tmiket, skills to connect people to the right information and network within a context that fosters understanding. #lrnchat
11:08:54 am web20education: Voki for education #edtech20 #eltchat #pln #elearning #edchat #pln #ple #lak11 #elt #lrnchat #efl #elt… http://fb.me/QfsMXOSg
11:09:04 am ErnestFalconer: RT @lrnchat: Q3) What (new) skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:09:04 am tmiket: @tonya_simmons great that #lrnchat is after 3yo bedtime.😎
11:09:11 am crumphelen: #lrnchat Helen is late due to dodgy connection. Not good enough Ireland!! From MA student of Technology, Learning, Innovation& Change.
11:09:12 am Luziata: RT @lrnchat: Q3) What (new) skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:09:12 am npmaven: RT @ErnestFalconer: Q3) Collaborative skills, listening, learning…the way technology changes you must learn & be cutting edge #lrnchat
11:09:33 am npmaven: RT @mrch0mp3rs: Building on @tmiket, skills to connect people to right info & network within a context that fosters understanding. #lrnchat
11:09:48 am LandDDave: Q3) The ability consider the questions and challenges that will occur during performance. #lrnchat
11:09:55 am c4lpt: Q3) Be creative and realise that one-size solution (ie training prog) doesn’t fit all problems. #lrnchat
11:09:56 am sparkandco: Q3) single source content creation – creating a <ahem> web of interconnected scalable resources. #lrnchat
11:10:08 am ErnestFalconer: Q3) Sharing and collaborating.. the skill is not hoarding your information to be the best..but rather growing with others #lrnchat
11:10:11 am OpenSesameNow: Q3) It’s hard to connect with people who have the same work function or focus. I’d appreciate PS that facilitates connections #lrnchat
11:10:18 am lindaurban: Q3) #lrnchat Need to understand delivery platforms, what/how users can access, single-sourcing of content
11:10:25 am INNOTECS: RT @MoodleMcKean: Mobile Education : Where Do I Start? « Samantha’s Blog http://bit.ly/eHLx5P #mlearning #mobile #edchat #lrnchat #tlchat #resources
11:10:29 am ZaraLynnKing: an the opportunity RT @LandDDave: Q3) The ability consider the questions and challenges that will occur during performance. #lrnchat
11:10:34 am dtssmithers: Q3- for some, education on SoMe. Gr8 CommonCraft vids. http://bit.ly/hd8EHR & http://bit.ly/dQ0t0b #lrnchat
11:10:39 am LHeflinRike: Creating strategic thinkersRT @LandDDave: Q3) The ability consider the questions and challenges that will occur during performance. #lrnchat
11:10:48 am billcush: RT @lrnchat: Q3) What skills do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:10:56 am 2GFred: Q3) I must keep dev skill of learning quickly myself. New areas of perf improvement require understanding a new set of learners #lrnchat
11:10:57 am LandDDave: HT @mrch0mp3rs and @tmiket: The ability to build contextual connections. #lrnchat
11:11:01 am npmaven: Agre w/ErnestFalconer: those providing performance support must be intrepid lifelong learners. World always in motion. #lrnchat
11:11:18 am sparkandco: Q3) saying no #lrnchat
11:11:28 am Luziata: RT @mrch0mp3rs: Building on @tmiket, skills to connect people to the right information and network within a context that fosters understanding. #lrnchat
11:11:37 am sparkandco: RT @LandDDave: HT @mrch0mp3rs and @tmiket: The ability to build contextual connections. #lrnchat
11:11:40 am Luziata: RT @LandDDave: Q3) The ability consider the questions and challenges that will occur during performance. #lrnchat
11:11:41 am 2GFred: RT @npmaven: Agre w/ErnestFalconer: those providing performance support must be intrepid lifelong learners. World always in motion. #lrnchat
11:11:42 am npmaven: RT @ErnestFalconer: Q3) Sharing & collaborating.. the skill is not hoarding your information to be the best..growing w/others #lrnchat
11:11:45 am ErnestFalconer: @sparkandco i feel everything will be open source and collaborative, each person involved getting their share of credit #lrnchat
11:11:50 am billcush: Q3) I don’t think it is a new skill we need so much as a mind set that training is only 1 tool in our belt of many tools. #lrnchat
11:11:54 am tmiket: @LandDDave @mrch0mp3rs Context is king! #lrnchat
11:12:04 am jmass: Q3) Teach learner-initiated performance support. Less about materials, more about people. #lrnchat
11:12:05 am KristiBroom: Q3 Ability to recognize training/non-training solutions, and to influence partners to best option. #lrnchat
11:12:11 am mrch0mp3rs: @LandDDave @tmiket really, the ability to construct a context if one isn’t very explicit. #lrnchat
11:12:15 am lindaurban: CoP: RT @ErnestFalconer: Q3) Sharing & collaborating.. skill is not hoarding yr information to B the best..but growing w/others #lrnchat
11:12:24 am KristiBroom: RT @billcush: Q3) I dont think it is a new skill so much as a mind set that training is only 1 tool in our belt of many tools. #lrnchat
11:12:41 am billcush: Q3) If we are a hammer (trainer), everything looks like a nail (training). #lrnchat
11:12:44 am OpenSesameNow: @sparkandco “Saying no” seems like it’s a great answer to at least one #lrnchat question a week.
11:12:50 am npmaven: RT @jmass: Q3) Teach learner-initiated performance support. Less about materials, more about people. #lrnchat
11:12:50 am LandDDave: RT @mrch0mp3rs: @LandDDave @tmiket really, the ability to construct a context if one isnt very explicit. #lrnchat
11:13:07 am crumphelen: Q3) appreciate importance of effective communication and the many different ways that this comes about #lrnchat Twitter connection is one!
11:13:09 am lindaurban: Q3) #lrnchat – so are communities of practice really performance support? Of a type, of course, but also room for designed P.S.
11:13:14 am juandoming: @C4LPT yes but we must give them responsibility, not just the role, teachers are his “mayors” #lrnchat
11:13:25 am KristiBroom: RT @npmaven: RT @jmass: Q3) Teach learner-initiated performance support. Less about materials, more about people. #lrnchat
11:13:45 am LandDDave: Q3) The ability to multi-task: While ‘Training’ is taking place, Performance Support for previous training must continue. #lrnchat
11:13:54 am jmass: @OpenSesameNow @sparkandco Not sure about that. Fun to fail, great learning in not knowing the answers. Why abstain? #lrnchat
11:14:01 am sparkandco: @OpenSesameNow – I’ll try to be more creative! #lrnchat
11:14:11 am ZaraLynnKing: RT @billcush: Q3) I dont think it is a new skill so much as a mind set that training is only 1 tool in our belt of many tools. #lrnchat
11:14:12 am LHeflinRike: Yes RT @lindaurban: Q3) #lrnchat – so are communities of practice really performance support?
11:14:21 am ErnestFalconer: RT @jmass: @OpenSesameNow @sparkandco Not sure about that. Fun to fail, great learning in not knowing the answers. Why abstain? #lrnchat
11:14:24 am dtssmithers: Q3- Skills: Creativity, Innovation, & SoMe w/ ability to translate into business solutions w/ attitude of service not control #lrnchat
11:14:46 am npmaven: (Nonprofit folk, how do you ensure your performance support is learner-centered [paid, unpaid staff])? #lrnchat
11:14:46 am sparkandco: @jmass @OpenSesameNow – I meant “no” to straight training requests – agree failure good teacher #lrnchat
11:15:03 am LHeflinRike: RT @KristiBroom: RT @npmaven: RT @jmass: Q3) Teach learner-initiated performance support. Less about materials, more about people. #lrnchat
11:15:13 am ILXGroup: RT @dtssmithers: Q3- Skills: Creativity, Innovation, & SoMe w/ ability to translate into business solutions w/ attitude of service not control #lrnchat
11:15:14 am npmaven: Absolutely. RT @LHeflinRike: Yes RT @lindaurban: Q3) #lrnchat – so are communities of practice really performance support? #lrnchat
11:15:17 am tmiket: Maybe another question is “How do you define performance support?” #lrnchat
11:15:20 am ErnestFalconer: RT @dtssmithers: Q3- Skills: Creativity, Innovation, & SoMe w/ ability to translate into business solutions w/ attitude of service not control #lrnchat
11:15:28 am KristiBroom: Q3 Ability to understand the need broadly, but implement individually. Customize to individual’s need. #lrnchat
11:15:30 am ZaraLynnKing: RT @dtssmithers: Skills Creativity Innovation SoMe w/ ability 2 translate int business solutions w/ attitude of service not control #lrnchat
11:15:36 am Luziata: Q3) #lrnchat Making solutions visible/accessible. Courage to ask the tricky questions that impact perf., not run away from them.
11:15:42 am billcush: Or perhaps saying, “I know you want training, but this (PS) is better. You’ll see.” RT @sparkandco: Q3) saying no #lrnchat
11:15:47 am lindaurban: Q3) #lrnchat Let’s face it – few really want training; many want support in their work!
11:15:50 am 2GFred: RT @dtssmithers:Skills: Creativity, Innovation, SoMe w/ ability to translate to business solutions w/ attitude of svce not control #lrnchat
11:15:53 am c4lpt: @npmaven Dont need all that stuff! #lrnchat
11:16:18 am ZaraLynnKing: totally RT @lindaurban: Q3) #lrnchat Lets face it – few really want training; many want support in their work! #lrnchat
11:16:22 am sparkandco: Agree – mine is “task focused, on the job”. RT @tmiket: Maybe another question is “How do you define performance support?” #lrnchat
11:16:32 am LandDDave: RT @lindaurban: Q3) #lrnchat Lets face it – few really want training; many want support in their work! #lrnchat
11:16:50 am ZaraLynnKing: @lindaurban it is our challenge to combine effectively to create fluidity in Training and PS #lrnchat
11:17:00 am dtssmithers: RT @ZaraLynnKing: totally RT @lindaurban: Q3) #lrnchat Lets face it – few really want training; many want support in their work!
11:17:00 am tmiket: @sparkandco Me too #lrnchat
11:17:09 am crumphelen: #lrnchat oh it’s too much to bare/bear, it’s like tweeting from a branch that’s being sawn off. Will fly back and try next week.
11:17:22 am LHeflinRike: Tie PS to business results RT @lindaurban: Q3) #lrnchat Let’s face it – few really want training; many want support in their work!
11:17:25 am dtssmithers: RT @ZaraLynnKing: @lindaurban it is our challenge to combine effectively to create fluidity in Training and PS #lrnchat
11:17:33 am sparkandco: Thanks bill! RT @billcush: perhaps “I know you want training, but this (PS) is better. Youll see.” Q3) saying no #lrnchat
11:17:33 am CoryABouck: #lrnchat Q3). Strong biz acumen &, ideally, experience running a biz or managing a product line
11:17:33 am ErnestFalconer: RT @ZaraLynnKing: @lindaurban it is our challenge to combine effectively to create fluidity in Training and PS #lrnchat
11:17:38 am lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:17:40 am juandoming: @KristiBroom Accurate, customized training them to Mnara means inclusive, seeking excellence #lrnchat #juandon #edchat
11:17:44 am jmass: Q3) Important not to turn learners off from by using clinical-sounding language. “Initiate performance support experience.” Yuck! #lrnchat
11:18:00 am 2GFred: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:02 am jmass: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:02 am c4lpt: q3) Perf support is not usually ONE thing, it is a combination of tools & resources etc that indivs can use as/when they need them #lrnchat
11:18:02 am dtssmithers: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:03 am Luziata: @dtssmithers Q3) agree attitude of service not control #lrnchat
11:18:08 am KristiBroom: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:14 am c4lpt: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:15 am LandDDave: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:30 am ErnestFalconer: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:37 am tmiket: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:39 am Luziata: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:18:44 am jmass: Q4) This one time, when I was in band camp… #lrnchat #sarcasm #hadto
11:18:50 am dtssmithers: Q4- would many of these examples be examples of effective informal learning that is typically not captured or known? #lrnchat
11:18:51 am KristiBroom: RT @jmass: Q3) Impt not to turn learners off by using clinical-sounding language. “Initiate performance support experience.” Yuck! #lrnchat
11:19:12 am LHeflinRike: Q4) one-on-one coaching to executive leader working on relationship building abilities #lrnchat
11:19:16 am lindaurban: @ZaraLynnKing: agree, but not always “formal” training > our challenge to combine effectively to create fluidity in Training & PS #lrnchat
11:19:21 am mrch0mp3rs: Q4) Whatever it is that I do for people that helps them, it’s clearly performance support. #lrnchat
11:19:27 am dtssmithers: Q4- Also, plz let me know if I’m wrong, but isn’t this what consultants do for a living? #lrnchat
11:19:30 am j_boucher: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:19:37 am tmiket: Dang it. Gotta run in a few minutes. Always great dipping my toes in the #lrnchat stream
11:19:45 am ZaraLynnKing: created a newsletter about industry changes, handouts, and one on one coaching for PS and improvement. #lrnchat
11:19:45 am sparkandco: Q4) helped org build online help for new custom software rather than the typical 3 day roll-out training (saved thousand$) #lrnchat
11:19:54 am lindaurban: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:19:57 am dtssmithers: RT @mrch0mp3rs: Q4) Whatever it is that I do for people that helps them, it’s clearly performance support. #lrnchat
11:19:59 am billcush: @sparkandco I have said “no” to training requests from VPs in favor of communications and PS. Learned the hard way. Still did PS. #lrnchat
11:20:05 am TriciaRansom: Q4) I’ve sent a link to a URL relevant to their issue rather than designing a course. #lrnchat
11:20:07 am 2GFred: Q4) Following up with helpful links. It answered questions, got people started on something new. They responded. #lrnchat
11:20:11 am billcush: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:20:11 am sparkandco: Hope so (I’m one) RT @dtssmithers: Q4- Also, plz let me know if Im wrong, but isnt this what consultants do for a living? #lrnchat
11:20:17 am mrch0mp3rs: Q4) that said… my 2yo — we’re doing potty training, not performance support. #lrnchat
11:20:18 am jmass: RT @KristiBroom: Q3 Ability to understand the need broadly, but implement individually. Customize to individual’s need. #lrnchat
11:20:24 am ZaraLynnKing: @lindaurban agree not always formal. combining all options available to us and the organization #lrnchat
11:20:26 am ErnestFalconer: Managing a restaurant..the training ends for servers in 2 days….The performance support is infinite..Constantly correct&teach #lrnchat
11:20:28 am juandoming: RT @KristiBroom: RT @jmass: Q3) Impt not to turn learners off by using clinical-sounding language. “Initiate performance support experience.” Yuck! #lrnchat
11:20:33 am juandoming: RT @KristiBroom: Q3 Ability to understand the need broadly, but implement individually. Customize to individual’s need. #lrnchat
11:20:41 am LandDDave: Q4) For starters, I answer my phone when it rings. I’m always surprised how many people avoid that. #lrnchat
11:21:08 am Luziata: Q4) #lrnchat Action learning is still a very powerful tool for PS and helps to understand teams´ needs.
11:21:12 am StephanieDaul: RT @c4lpt q3) Perf support is not usually ONE thing, it is a combination that indivs can use as/when they need them #lrnchat
11:21:27 am LHeflinRike: We call it “drive-by” coaching. Love it! RT @ErnestFalconer: The performance support is infinite..Constantly correct&teach #lrnchat
11:21:28 am towittertoo: Q4 #kinderchat does that all the time #lrnchat
11:21:29 am dtssmithers: Best kind! S.M.A.R.T.! RT @mrch0mp3rs: Q4) that said… my 2yo — we’re doing potty training, not performance support. #lrnchat
11:21:30 am ZaraLynnKing: agree. RT @LandDDave: Q4) For starters, I answer my phone when it rings. Im always surprised how many people avoid that. #lrnchat
11:21:36 am LandDDave: @mrch0mp3rs I don’t know… when my daughter succeeded with potty training, she seemed to think it was a performance. #lrnchat
11:21:40 am TriciaRansom: Q4) Provided input that the system/process was broken, and how it could be improved. #lrnchat
11:21:56 am ErnestFalconer: Q4)Responded to a ? with more ?’s helping walk through the thinking process and ultimately let them find the answer #lrnchat
11:22:11 am ErnestFalconer: RT @LHeflinRike: We call it “drive-by” coaching. Love it! RT @ErnestFalconer: The performance support is infinite..Constantly correct&teach #lrnchat
11:22:34 am ZaraLynnKing: RT @lrnchat: Q4) Can you give an example when you helped an individual/team with performance support rather than training? #lrnchat
11:22:38 am Luziata: Sorry, will have to leave #lrnchat. It was a pleasure as usual.🙂
11:22:49 am dtssmithers: @LandDDave: @mrch0mp3rs usually combined with some reward & recognition…does that count as training? #lrnchat
11:23:10 am LHeflinRike: RT @ErnestFalconer: Q4)Responded to a ? with more ?’s help w thinking process and ultimately let them find the answer#lrnchat
11:23:18 am OpenSesameNow: Q4) Interesting example of real life perf support from Upside Learning blog: grocery shopping with your phone #lrnchat http://ow.ly/3LnGk
11:23:29 am c4lpt: q4) I have written about a number: how sales training was eliminated http://bit.ly/hTi1Fp #lrnchat
11:23:31 am lindaurban: Q4) #lrnchat – Q&A info posted to wiki; encouragement/support of team to add more
11:23:37 am dtssmithers: @LandDDave @mrch0mp3rs Or it could be parental training? //RT @LandDDave Re: Potty Training #lrnchat
11:24:01 am StephanieDaul: Q4) when you sit and talk/listen and they figure out what they need to do #lrnchat
11:24:11 am LandDDave: Q4) Added tabs for the step-by-step instructions to associated transactions. Not high tech, but w/ our resources, it was something #lrnchat
11:24:18 am sparkandco: Love that dads chat about potty training! @dtssmithers: @LandDDave: @mrch0mp3rs #lrnchat
11:24:24 am ZaraLynnKing: I try 2 b open w/ Communication. Communication leads to understanding that lead to buy in & desire & that creates pos performance #lrnchat
11:24:37 am jmass: Q4) Name one thing that’s not PS? My yogurt container could be PS for crying out loud if I want learn about probiotics😉 #lrnchat
11:24:46 am KristiBroom: Nice! I use wikis too RT @lindaurban: Q4) #lrnchat – Q&A info posted to wiki; encouragement/support of team to add more #lrnchat
11:24:57 am dtssmithers: @c4lpt Not only @dwilkinsnh discusses using social learning to replace training for sales #lrnchat
11:25:14 am ErnestFalconer: RT @jmass: Q4) Name one thing that’s not PS? My yogurt container could be PS for crying out loud if I want learn about probiotics😉 #lrnchat
11:25:21 am lindaurban: Q4) #lrnchat Have developed online user assistance based on user tasks/problems/questions
11:25:27 am TriciaRansom: @jmass Jersey Shore. #lrnchat
11:25:40 am sparkandco: Q4) changed classroom training to field training for retail financial services – coaches observed and provided feedback. #lrnchat
11:25:52 am LandDDave: Q4) In our role, if we’re doing something that’s NOT Performance Support, we need to ask ourselves WHY we’re doing it. #lrnchat
11:26:04 am ErnestFalconer: Q4) to those who care to learn we will always see PS…in everything… @jmass #lrnchat
11:26:24 am dtssmithers: WIKI all the way. RT @lindaurban: Q4) #lrnchat Have developed online user assistance based on user tasks/problems/questions
11:26:25 am jmass: @TriciaRansom Jersey Shore is totally PS if I want to learn about obscure American cultural phenomena! #lrnchat
11:26:28 am TriciaRansom: RT @LandDDave: Q4) if we’re doing something that’s NOT Performance Support, we need to ask ourselves WHY we’re doing it. #lrnchat
11:26:32 am c4lpt: q4) using a CoP instead of induction/onboarding http://www.c4lpt.co.uk/blog/2010/06/25/the-performance-specialist-case-study-3 #lrnchat
11:26:38 am sparkandco: +1 RT @LandDDave: Q4) In our role, if were doing something thats NOT Performance Support, need to ask ourselves WHY were doing it. #lrnchat
11:26:47 am LHeflinRike: Q4)Other PS methods: Action Learning, group coaching, peer coaching, assignments, job aids, newsletters. Some better than others. #lrnchat
11:27:04 am JffZllr: RT Elearngingcoach – There are Five Moments of Need in which people require instruction or support. – http://ow.ly/3KOBD #lrnchat
11:27:06 am KristiBroom: We could probably all think of bad training out there that isn’t PS, unfortunately RT @jmass: Q4) Name one thing thats not PS? #lrnchat
11:27:06 am TriciaRansom: @jmass I’m liking the way you think! Great answer. #lrnchat
11:27:07 am billcush: Q4) Used to have many convos with Product Dev team to convince them not every prod launch needed training..lots of convincing #lrnchat
11:27:14 am dtssmithers: Wait boss said, “Your job!” RT @LandDDave: Q4) if we’re doing something that’s NOT PS, we need to ask ourselves WHY we’re doing it. #lrnchat
11:27:15 am IMD918: RT @sahana2802: danger of silos and hierarchies in organizations #lrnbk #lrnchat http://amzn.com/k/2I6E877S1XH4P #Kindle
11:27:48 am TriciaRansom: Q4) Listening. #lrnchat
11:27:55 am dtssmithers: Agreed & my boss does too! RT @LandDDave: Q4) if we’re doing something that’s NOT PS, we need to ask ourselves WHY we’re doing it. #lrnchat
11:28:00 am sparkandco: RT @JffZllr: RT Elearngingcoach – There are Five Moments of Need in which people require instruction/support. – http://ow.ly/3KOBD #lrnchat
11:28:09 am ZaraLynnKing: RT @TriciaRansom: Q4) Listening. #lrnchat
11:28:10 am LHeflinRike: Yes!RT @LandDDave: Q4) In our role, if were doing something thats NOT Performance Support, need to ask ourselves WHY were doing it. #lrnchat
11:28:12 am c4lpt: q4) See @hjarche’s flowchart – when to train? http://bit.ly/eChbQM #lrnchat
11:28:33 am LandDDave: Q4) Another way I provide performance support? I get out of the way. #lrnchat
11:28:42 am dtssmithers: But does need PS RT @billcush Q4-Used to have many convos w/Prod Dev team to convince them not every prod launch needed training #lrnchat
11:28:45 am jmass: RT @ZaraLynnKing: RT @TriciaRansom: Q4) Listening. #lrnchat
11:28:48 am dtssmithers: RT @c4lpt: q4) See @hjarche’s flowchart – when to train? http://bit.ly/eChbQM #lrnchat
11:29:01 am TriciaRansom: Q4) I’m having trouble w/expense reporting at new job. I ask for a job aid and mentor says “yeah, we need a training course” #lrnchat
11:29:02 am bschlenker: RT @c4lpt: q4) See @hjarches flowchart – when to train? http://bit.ly/eChbQM <genius! #lrnchat
11:29:07 am LandDDave: @dtssmithers Can I give my boss your boss’s phone numbre?😉 #lrnchat
11:29:35 am lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:29:36 am ZaraLynnKing: @sparkandco @JffZllr thanks for the article http://theelearningcoach.com/elearning_design/working-with-the-five-moments-of-need/ #lrnchat
11:29:37 am CherylMcLean: Q4) Followed up the next day to see if performance support actually solved the problem and then provided additional PS. #lrnchat
11:29:52 am dtssmithers: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:03 am jmass: Q4) Know when to get out of the way! #lrnchat I don’t even remember what the question is, so please apply all.
11:30:09 am StephanieDaul: RT @lrnchat Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:11 am TriciaRansom: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:24 am lindaurban: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:25 am c4lpt: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:25 am dtssmithers: Q5- High hits, lower time. // How do you measure the success of performance support solutions? #lrnchat
11:30:29 am KristiBroom: @jmass I like it! It was a great question. And I agree about the yogurt container🙂 #lrnchat
11:30:30 am j_boucher: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:38 am ErnestFalconer: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:39 am KristiBroom: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:30:40 am mrch0mp3rs: Q5) I measure it by the amount of times I get hit to explain the performance I created it to support. Closer it is to 0 is “win” #lrnchat
11:30:50 am TriciaRansom: Hi everyone, this is Tricia in Chicago joining late. #lrnchat
11:30:54 am ZaraLynnKing: Employee satisfaction. #lrnchat
11:31:02 am ErnestFalconer: Q5) by how tired my brain feels at the end of the day..lol #lrnchat
11:31:05 am c4lpt: q5) This is SIMPLE – through perfromance metrics – how quicker better etc pple can do their jobs #lrnchat
11:31:28 am j_boucher: RT @mrch0mp3rs: Q5)..the amount of times I get hit to explain the performance I created it to support. Closer it is to 0 is “win” #lrnchat
11:31:40 am TriciaRansom: Q5) People are able to do their jobs with less frustration. They become more productive. #lrnchat
11:31:47 am sparkandco: Q5) when clients *ask* for performance support solution not training (and of course productivity in $$) #lrnchat
11:31:50 am KristiBroom: RT @mrch0mp3rs: Q5) I measure by amount of times I get hit to explain the performance I created it to support. Closer to 0 is “win” #lrnchat
11:31:51 am jmass: Q5) Eavesdropping on conversations at lunch. #lrnchat #justkidding
11:31:57 am LandDDave: RT @c4lpt: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:32:20 am lindaurban: Q5) Unfortunately, not much actual measuring of P.S. going on in my circles😦 #lrnchat
11:32:20 am KristiBroom: Q5 measure by improved performance — assuming we’re tracking that in the first place #lrnchat
11:32:31 am 2GFred: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:32:40 am dtssmithers: Isn’t this question just making the dfn of PS quite broad & almost synon w/ learning RT @jmass Q4) Name one thing that’s not PS? #lrnchat
11:32:43 am KristiBroom: RT @TriciaRansom: Q5) People are able to do their jobs with less frustration. They become more productive. #lrnchat
11:32:49 am kristineshaheen: #lrnchat “Performance Support Solutions”? Really? #jargonaward
11:32:50 am TriciaRansom: RT @mrch0mp3rs: Q5) Numberof times I get hit to explain the performance I created it to support. Closer to 0 is “win” #lrnchat
11:32:54 am c4lpt: q5) NOT thru course completions/activity on collab platforms – might be useful as interim metrics – bt say nothg about perf improvs #lrnchat
11:33:04 am dtssmithers: RT @jmass: Q5) Eavesdropping on conversations at lunch. #justkidding <- Good self PS maybe? #lrnchat
11:33:12 am ZaraLynnKing: RT @KristiBroom: RT @TriciaRansom: Q5) People are able to do their jobs with less frustration. They become more productive. #lrnchat
11:33:23 am StephanieDaul: RT @jmass Q5) Eavesdropping on conversations at lunch. #lrnchat #justkidding <you can find out alot> #lrnchat
11:33:27 am ErnestFalconer: Q5)good? forward progress, not having to provide the same support to the same person twice..watching them provide support to others #lrnchat
11:33:32 am TriciaRansom: Q5) I get asked to make more of them for different things/areas #lrnchat
11:33:36 am dtssmithers: @LandDDave absolutely tho he may talk his ear off #lrnchat
11:33:37 am ErnestFalconer: RT @dtssmithers: RT @jmass: Q5) Eavesdropping on conversations at lunch. #justkidding <- Good self PS maybe? #lrnchat
11:33:41 am KristiBroom: Q5 When the person I helped can help someone else with same problem, that’s success. #lrnchat
11:33:43 am LHeflinRike: Q5) interviews with stakeholders for their input on the progress of perf goals est at the beginning of trng and PS #lrnchat
11:33:59 am ErnestFalconer: RT @TriciaRansom: RT @mrch0mp3rs: Q5) Numberof times I get hit to explain the performance I created it to support. Closer to 0 is “win” #lrnchat
11:34:00 am StephanieDaul: RT @TriciaRansom Q5) People are able to do their jobs with less frustration. They become more productive. #lrnchat
11:34:07 am c4lpt: q5) Get the USERS to say how they will measure success of perf support – and then measure that – hunch is as good as quant stats #lrnchat
11:34:25 am bschlenker: RT @mrch0mp3rs: Q5) I measure the # of times I get hit to explain the performance I created it to support. Closer it is to 0 =”win” #lrnchat
11:34:33 am TriciaRansom: And may I say that you guys in #lrnchat are one of my PS’s (or however you type it…)
11:34:39 am towittertoo: @lrnchat joy and enthusiasm #lrnchat
11:34:39 am 2GFred: RT @c4lpt: q5) Get the USERS to say how they will measure success of perf support – and then measure that – #lrnchat
11:34:48 am dtssmithers: Q5- shouldn’t the objective that PS is trying to achieve also be its measure? #lrnchat
11:34:56 am ErnestFalconer: @mrch0mp3rs great answer..so true..if I provide a support video and you still call me for support..it is a #fail #lrnchat
11:35:05 am LandDDave: Q5) 1 of 2: I would love it if the system could track actions before and after electronic Performance Support usage… #lrnchat
11:35:24 am LandDDave: Q5) 2 of 2: It would answer “How lost were you and did you get back on track?” #lrnchat
11:35:31 am jmass: Q5) Someone, somewhere says thank you. #lrnchat That’s all I need.
11:35:34 am mrch0mp3rs: If I don’t have to build performance support for the performance support, that too, is a “win” #lrnchat
11:35:53 am mrch0mp3rs: @ErnestFalconer right on, brother. #lrnchat
11:35:56 am jmass: RT @dtssmithers: Q5- shouldn’t the objective that PS is trying to achieve also be its measure? #lrnchat
11:36:01 am CherylMcLean: The ultimate success! RT @ErnestFalconer <watching them provide support to others> #lrnchat
11:36:13 am j_boucher: @LandDDave Keylogging that is used in usability studies would be a great way to pre&post test them – but brings on other concerns #lrnchat
11:36:17 am ZaraLynnKing: Got to run. thanks for the wonderful chat and RT’s: Zara Mississauga ON, CAN – have a great week all! #lrnchat
11:36:17 am dtssmithers: RT @mrch0mp3rs: If I don’t have to build performance support for the performance support, that too, is a “win” #lrnchat
11:36:36 am dtssmithers: Q5- High hits! Lower time taken. // How do you measure the success of performance support solutions? #lrnchat
11:36:57 am mrch0mp3rs: Let me be explicitly clear: Fractal learnings = yes; fractal performance support = no. #lrnchat
11:37:19 am billcush: Sometimes, just communications. But PS was major alternative. RT @dtssmithers: But does need PS #lrnchat
11:37:30 am c4lpt: YOU don;t have to build a performance support system; help the workers to create one that suits what they do #lrnchat
11:37:34 am dtssmithers: @ZaraLynnKing Have a good one! Just was in Niagra Falls/Toronto for family wedding. Loved ON #lrnchat
11:37:41 am StephanieDaul: RT @CherylMcLean The ultimate success! RT @ErnestFalconer <watching them provide support to others> #lrnchat
11:37:43 am lindaurban: @C4LPT – but is hunch by users as good? Real evidence? ( q5) Get USERS to say how they’ll measure success…) #lrnchat
11:37:46 am TriciaRansom: Q5) If I see people successfully use them, leverage them, teach others using them. #lrnchat
11:37:51 am LandDDave: Q5) If the performance support ‘Tool’ is being actively used, and the performance is improving. #lrnchat
11:38:06 am StephanieDaul: RT @c4lpt YOU don;t have to build a performance support system; help the workers to create one that suits what they do #lrnchat
11:38:25 am c4lpt: @lindaurban manager’s hunch #lrnchat
11:38:41 am dtssmithers: RT @c4lpt YOU don;t have to build a performance support system; help the workers to create one that suits what they do #lrnchat
11:38:45 am j_boucher: Ok I’m out – have a great day #lrnchat !
11:38:53 am LandDDave: Q5) Big PS Fail: You are asked a question that an integrated Performance Support could answer. #lrnchat
11:38:58 am c4lpt: Forget measuring everything to death! #lrnchat
11:39:03 am sparkandco: RT @C4LPT: YOU don;t have to build a performance support system; help the workers to create one that suits what they do #lrnchat
11:39:29 am gilmoreglobal: Missing #lrnchat today but will check out the transcripts and summaries later! Have fun all!
11:39:42 am OpenSesameNow: @mrch0mp3rs You’ll need to write a blog post explaining fractal learning for me to follow that! #lrnchat
11:39:50 am dtssmithers: Agreed. Hence business impact. But the org responds: Blasphemy! RT @c4lpt: Forget measuring everything to death! #lrnchat
11:39:55 am LandDDave: Q5) Ideal? If PS usage increases, Performance improves, and then PS usage drops. #lrnchat
11:40:07 am jmass: Q5) When learners become teachers. #lrnchat @ErnestFalconer exactly!
11:40:47 am dtssmithers: Maybe I should b a consultant-Corp’s dont get along w/me & I could say RT @c4lpt: Forget measuring everything to death! w/o reprcsn #lrnchat
11:40:49 am StephanieDaul: RT @jmass Q5) When learners become teachers. #lrnchat @ErnestFalconer exactly! #lrnchat
11:41:00 am 2GFred: drops? or evolves? RT @LandDDave: Q5) Ideal? If PS usage increases, Performance improves, and then PS usage drops. #lrnchat
11:41:08 am LandDDave: RT @lrnchat: Q5) How do you measure the success of performance support solutions? #lrnchat
11:41:14 am ErnestFalconer: RT @jmass: Q5) When learners become teachers. #lrnchat @ErnestFalconer exactly!
11:41:17 am dtssmithers: + PS adapts/changes RT @LandDDave: Q5) Ideal? If PS usage increases, Performance improves, and then PS usage drops. #lrnchat
11:41:18 am mrch0mp3rs: @OpenSesameNow We’ll chat a lot next week. Others can vouch that when we’re out carousing, I tend to go DEEP. #lrnchat
11:41:19 am StephanieDaul: RT @c4lpt Forget measuring everything to death!!!!!! #lrnchat
11:41:22 am lindaurban: Measuring is “preached”but I don’t see much; see mostly “hunches”; ambivalent; RT @C4LPT: Forget measuring everything to death! #lrnchat
11:41:29 am AtomicKristi: RT @atomic_learning: Students learn hands-on with iPads http://bit.ly/g0mIst #edtech #lrnchat #cpchat
11:42:05 am TriciaRansom: Q5) For me an effective PS is one that works itself out of a job. #lrnchat
11:42:43 am dtssmithers: Or into another. RT @TriciaRansom: Q5) For me an effective PS is one that works itself out of a job. #lrnchat
11:42:47 am jmass: @LandDDave PS usage increases, perf improves, then PS usage drops. Too bad we can’t make PS dynamic. #lrnchat
11:43:17 am ErnestFalconer: RT @TriciaRansom: Q5) For me an effective PS is one that works itself out of a job. #lrnchat
11:43:25 am lindaurban: Personalization of @LandDDave PS usage increases, perf improves, then PS usage drops. Too bad we can’t make PS dynamic. #lrnchat
11:43:36 am dtssmithers: But it can @jmass RT @LandDDave PS usage increases, perf improves, then PS usage drops. Too bad we can’t make PS dynamic. #lrnchat
11:43:39 am lrnchat: Qwrap) Time to reintroduce yourself. Links, requests & shameless plugs welcome, too. #lrnchat
11:43:49 am LandDDave: @2GFred PS is like a set of crutches. They help you walk, but they’re designed to be temporary until you can walk without them. #lrnchat
11:43:58 am mrch0mp3rs: Right-on > RT @TriciaRansom: Q5) For me an effective PS is one that works itself out of a job. #lrnchat
11:44:02 am c4lpt: q5) Top down wont work any more http://www.c4lpt.co.uk/blog/2010/12/04/a-top-down-approach-to-social-learning-isnt-going-to-work/ #lrnchat
11:44:09 am lindaurban: Need personalization of PS@LandDDave PS usage increases, perf improves, then PS usage drops. Too bad we can’t make PS dynamic. #lrnchat
11:44:21 am sguditus: Thanks for letting me be a lurker during today’s #lrnchat – enjoyed the conversation http://sguditus.blogspot.com
11:44:22 am dtssmithers: Aren’t blogs an example of dynamic PS? @jmass @LandDDave @lindaurban #lrnchat
11:44:39 am c4lpt: qwrap) Thoughts/links on this come fm my Handbk; social learng is more about workflow learning (aka perf supp) http://bit.ly/g70G6h #lrnchat
11:45:11 am sesanbass: RT @c4lpt: RT @lrnchat: Q3) What skills will/do you need to help individuals and teams with improving/supporting perfromance in the workplace? #lrnchat
11:45:13 am jmass: @LandDDave @2GFred PS as temporary “crutches” – why not permanent “bionic prosthesis’? #lrnchat
11:45:13 am TriciaRansom: 1st thought? Groovy & outta sight! RT @mrch0mp3rs: Right-on > RT @TriciaRansom: Q5)effective PSworks itself out of a job. #lrnchat
11:45:17 am LandDDave: @sguditus Come back and join in! #lrnchat
11:45:20 am dtssmithers: Thanks! Travis Smith, ATL, @ UPS, L&D guy, social learning evangelist, http://travisthoughts.com #lrnchat
11:45:21 am mrch0mp3rs: Qwrap) Aaron Silvers. I’m at #TK11 all next week. I want to kick ass and talk learning experiences with YOU. #lrnchat
11:45:28 am LandDDave: RT @mrch0mp3rs: Right-on > RT @TriciaRansom: Q5) For me an effective PS is one that works itself out of a job. #lrnchat
11:45:47 am 2GFred: Fred Stevens, Learning. Sharing. Growing. <– that’s why I like #lrnchat #lrnchat
11:46:04 am mrch0mp3rs: @TriciaRansom That’s exactly what I was going for (listening to Curtis Mayfield all morning) #lrnchat
11:46:05 am ErnestFalconer: RT @lrnchat: Qwrap) Time to reintroduce yourself. Links, requests & shameless plugs welcome, too. #lrnchat
11:46:08 am LandDDave: RT @jmass: @LandDDave @2GFred PS as temporary “crutches” – why not permanent “bionic prosthesis?< Then the prothesis is performing #lrnchat
11:46:12 am jmass: Qwrap) Justin Mass, Adobe, NY. Learning is our greatest technology. Blog at http://practitionersperspective.com/ #lrnchat
11:46:19 am TriciaRansom: Thanks all, gearing up for 2nite. This is Tricia in Chicago #lrnchat
11:46:34 am StephanieDaul: @mrch0mp3rs looking forward to some good tweets from #TK11 #lrnchat
11:46:35 am KristiBroom: Me too! RT @2GFred: Learning. Sharing. Growing. <– thats why I like #lrnchat #lrnchat
11:46:36 am pschoolsystems: Join us for a free four day online conference on Common Core. http://bit.ly/hQ1QMg #edchat #lrnchat
11:46:40 am lindaurban: Blogs good if time 4 reflctin; not quick answers RT @dtssmithers Aren’t blogs example of dynamic PS? @jmass @LandDDave @lindaurban #lrnchat
11:46:48 am TriciaRansom: @mrch0mp3rs Good taste in music…gonna put mine on right now too #lrnchat
11:46:50 am hjarche: RT @dtssmithers: RT @c4lpt: q4) See @hjarche’s flowchart – when to train? http://bit.ly/eChbQM #lrnchat
11:47:23 am sparkandco: Qwrap) Bye from Holly on the wild west coast of Canada – blogging at http://bit.ly/bFNsju. Have a great day #lrnchat.
11:47:26 am LandDDave: QWrap) David Kelly, Training Director based out of NYC, looking twoards my next role – referrals appreciated! #lrnchat
11:47:30 am StephanieDaul: Qwrap) Stephanie Daul, Instructional Designer, Chicago, fav topics – anything to do with learning! #lrnchat
11:47:53 am KristiBroom: Qwrap) Kristi Broom, learning technology, innovation, social, communities — Great conversation again today #lrnchat
11:48:13 am lindaurban: Qwrap) (already?) #lrnchat Linda Urban, Berkeley CA. Many hats. Design/develop training, teach tech writing, develop user assistance
11:48:40 am ErnestFalconer: Ernest Falconer Sr.Director http://hubsome.com also love photos, music, and writing..you can check it at http://stillnice.com Peace #lrnchat
11:49:04 am JffZllr: Jeff Zoller, perpetual student… just lurking today #lrnchat
11:49:07 am lindaurban: @dtssmithers Agree – wiki excellent eample of dynamic PS – evolving info & solutions #lrnchat
11:49:20 am LandDDave: QWrap) I compile summaries / reflections of #lrnchat discussions on my blog, Misadventures in Learning, found here: http://bit.ly/aTHCdY
11:49:38 am jmass: QWrap) Forgot to mention, see you all at #TK11 next week in San Jose! #lrnchat Who wants to do lunch?
11:50:22 am matt_borg: RT @dtssmithers: RT @c4lpt: q4) See @hjarche’s flowchart – when to train? http://bit.ly/eChbQM #lrnchat
11:50:28 am LHeflinRike: Qwrap) Lisa in Indianapolis, IN Great to hear all ideas! Thanks! “Never, never, never give up.” Churchill #lrnchat
11:50:34 am StephanieDaul: @CoryABouck Sorry I didn’t see you jump on today! Hope you had a good chat. #lrnchat
11:51:59 am OpenSesameNow: Qwrap) Kelly, community manager at the OpenSesame elearning marketplace. Plugging our blog: http://ow.ly/3Lp8N #lrnchat
11:52:00 am stevenbrent: Qwrap) sorry to have missed this session. Will join tonight if humanly possible! #lrnchat
11:53:18 am mrch0mp3rs: @jmass @opensesamenow Absolutely, I’m looking forward to meeting you both! #tk11 #lrnchat
11:57:18 am jmarrapodi: #lrnchat- Please help a newbie – RT @MBirch369: What successes have people experienced in using social networking within trainings?
11:59:23 am LandDDave: Use Tweetchat for #lrnchat? Ever get the message “Post Failed: Code 403”? Here’s what it is and how you can get… http://fb.me/tH0dHZxk
11:59:46 am lrnchat: Thank you for joining us on #lrnchat. We’ll post the transcript later on http://lrnchat.com. See you next week!

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